Antishay Newton
St. Petersburg,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Johns Hopkins Hospital
Saint Petersburg, FL
02.2024 - Current
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed patient accounts for accuracy on a regular basis.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted with scheduling follow-up appointments according to provider availability.
- Maintained a clean and organized reception area.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Patient Service Representative
Wellmed Medical Group
St. Petersburg, FL
12.2022 - 08.2023
- Registered patients by verifying records to update computer system and patient charts.
- Referred patients to appropriate professionals and services.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Scheduled patient appointments and procedures.
- Obtained proper authorization and identification to release confidential medical records.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Ran credit card batches and balanced deposits on daily basis.
Customer Service Representative
FIS Global
Saint Petersburg, FL
11.2021 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
SurePayroll Inc.
Saint Petersburg , FL
11.2019 - 07.2020
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Answered inbound calls per day and directed to designated individuals or departments.
- Assisted clients with payroll questions
Customer Service Representative
Transamerica Life Insurance Company
Saint Petersburg , FL
11.2017 - 11.2019
- Evaluated customer account information to assess current issues and determine potential solutions.
- Cross-trained staff members.
- Received inbound calls regarding life insurance policies.
- Updated banking information and updated addresses.
- Took first death notices
- Assisted with Medicare Supplement department
Floor Supervisor
McDonald's
Saint Petersburg, FL
08.2011 - 11.2017
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Addressed employee issues and conflicts to provide input, feedback and coaching..
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
High School Diploma -
Northeast High School
Saint Petersburg, FL 06.2008
Skills
- Active listening
- Call center experience
- Adaptive team player
- Microsoft Office expertise
- Courteous demeanor
- Conflict mediation
- Inbound and Outbound Calling
- Quality control
- Technologically savvy
Timeline
Patient Service Representative
Johns Hopkins Hospital
02.2024 - Current
Patient Service Representative
Wellmed Medical Group
12.2022 - 08.2023
Customer Service Representative
FIS Global
11.2021 - 12.2022
Customer Service Representative
SurePayroll Inc.
11.2019 - 07.2020
Customer Service Representative
Transamerica Life Insurance Company
11.2017 - 11.2019
Floor Supervisor
McDonald's
08.2011 - 11.2017
High School Diploma -
Northeast High School
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