ANTIWAN TUCKER
Sandy Springs,GA
Summary
Dynamic leader and seasoned insurance professional with a proven track record across multiple insurance companies, specializing in property and casualty (P&C) and life products. Expertise in leveraging technical knowledge and advanced communication skills to drive sales and elevate client satisfaction. Demonstrated ability to achieve significant performance improvements through strategic marketing initiatives and a commitment to ethical practices. Renowned for proficiency in policy customization and effective team leadership, fostering a collaborative environment that enhances overall productivity.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Agency Owner
Country Financial
11.2024 - Current
- Business Development & Revenue Growth: Spearheading lead generation, marketing initiatives, and strategic partnerships to consistently meet or exceed quarterly sales targets.
- Operations & P&L Management: Managing the agency’s Profit and Loss (P&L) statements, budgeting, and overhead to ensure long-term profitability and sustainable growth.
- Team Leadership & Staff Development: Recruiting, training, and mentoring a team of licensed agents and administrative staff; implementing Performance Improvement Plans (PIPs) and sales incentives.
- Risk Management & Underwriting Oversight: Evaluating client risk profiles to ensure compliance with carrier guidelines and internal underwriting standards.
- Client Relationship Management (CRM): Cultivating a high-retention client base through proactive policy reviews, claims advocacy, and personalized risk-mitigation advice.
- Oversaw day-to-day production and growth of agency, turning from a scratch agency to more than $721,000 in the sales, year one through consistent supervision and dedicated partnerships.
Senior P&C/Life Insurance Sales Rep
State Farm Agency
01.2019 - 07.2024
- Accomplished Office Manager at State Farm Agency with a robust track record in P&C and life products, I leverage crossfunctional collaboration and team leadership to drive sales and client satisfaction.
- Expert in Salesforce and client advocacy, I'm recognized for implementing strategies that significantly enhance performance and quality.
- Leveraged strong communication skills to build relationships with clients.
- Assisted customers in completing paperwork for new applications or policy changes.
- Contacted prospective customers to present information and explain available services.
- Interviewed prospective clients to learn about financial needs and discuss any existing coverage.
- Sought out new clients and developed clientele by networking to find new customers and generating lists of prospective clients.
Health Plan Advisor
AON/TTEC
01.2018 - 07.2019
- Utilized problem-solving strategies and interpersonal skills when handling customer complaints or issues related to their health plans.
- Performed detailed research into various health care options for clients seeking assistance in selecting an appropriate plan.
- Researched competitive offerings from other providers in order to create unique value propositions for prospective customers.
- Advised clients on available resources such as discounts, subsidies, and tax credits that can reduce costs associated with their health plans.
- Provided thorough customer service support to address inquiries regarding health plans and related topics.
- Met sales goals by convincing and influencing prospects to make purchases.
- Analyzed member inquiries to provide accurate information and resolve issues efficiently.
Financial Customer Service Representative
Moxy Financial Group
10.2017 - 10.2018
- Organized client files according to established protocols while maintaining confidentiality of sensitive information.
- Maintained accurate records of financial transactions for clients.
- Conducted research into account discrepancies and provided solutions as needed.
- Developed extensive knowledge of financial products and services to provide clients with sound advice.
- Managed client accounts, monitoring investments and making adjustments as needed.
- Sold variety of financial products and services, exceeding sales targets.
- Educated clients on financial literacy topics to empower informed decisions.
- Accessed credit and other investigative reports to analyze financial status, capital and capacity.
Relationship Banker
JPMorgan Chase
03.2015 - 10.2017
- Generated business through customer profiling, cross-selling and initiating new business relationships within community.
- Created continuous client relationships by providing knowledgeable information on banking products and services.
- Educated clients about banking products such as savings accounts, credit cards, mortgages and investments.
- Developed in-depth knowledge of consumer and small business products and services to educate customers.
- Built trust with customers by demonstrating knowledge of banking products and services.
- Increased personal revenue contribution to branch by cross-selling products to clients via lobby and outbound calls.
- Met with customers to discover financial needs and provide product recommendations.
- Completed 22 new business accounts, uncovering 333k in new deposit in one month and increasing profits 27%.
Health Plan Advisor/Retention Team
Anthem Blue Cross
10.2014 - 02.2015
- Compiled reports detailing performance metrics for executives' review pertaining to new business sales objectives.
- Advised clients on available resources such as discounts, subsidies, and tax credits that can reduce costs associated with their health plans.
- Implemented processes designed to streamline operations such as automating tasks associated with enrollment activities.
- Leveraged strong communication skills to effectively explain complex health plan information to customers.
- Utilized problem-solving strategies and interpersonal skills when handling customer complaints or issues related to their health plans.
- Analyzed member feedback to enhance service delivery and improve overall satisfaction.
Marketing/Sales Supervisor
Costco Wholesale
03.2000 - 10.2014
- Resolved customer complaints promptly in a professional manner while ensuring high standards of service quality.
- Took initiative to increase selling skills among team members.
- Mentored sales team to use tools and techniques for best sales success.
- Coached and trained sales staff on best practices to maximize sales.
- Monitored calls and performance stats to provide individual sales representative feedback.
- Led, directed and motivated sales team to achieve corporate sales objectives.
- Implemented new strategies to increase customer engagement and drive revenue growth.
- Demonstrated ability to provide direction, guidance, and motivation to team members.
- Assisted sales leadership with implementation and execution of business strategies and marketing plans.
Education
Bachelor of Science - Legal Studies
Kaplan University
Des Moines, IA01.2014
Bachelor of Arts - Public Relations
Clark Atlanta University
Atlanta, GA01.1998
Skills
- Quality assurance
- Advanced communication
- Policy customization
- Critical thinking
- Marketing strategies
- Sales expertise
- Team leadership
- Technical expertise
- Analytical thinking
- Multitasking capabilities
- Excellent communication
- Ethical conduct
- Operational planning
- Administering budgets
- Operations management
- Closing techniques
- Client acquisition
- Risk management
- Sales management
- Business planning
- Business development
- Revenue generation
- Setting budgets
- Small business operations
- Relationship building
- Sales leadership
- Business launch
- Marketing
- Service quality assurance
- Business administration
- Business marketing
- Regulatory compliance
- Hiring and staffing
- Social media control
- Sales oversight
- Customer service
Accomplishments
- Achieved Agency All Star by having $8500 in life premium and 12 life policies.
- Recognized by Voyage Atlanta as November 2025 Business of the Month. The Antiwan Tucker Country Financial agency
Certification
- Covered California Certified
- Federal Health Marketplace Certified
- Grassroots Leadership Course
- Life & Health license
- GA Life and Health Insurance License
- Leadership ClaytonLeadership and Management
- Property & Casualty license
Languages
English
Native or Bilingual
Timeline
Agency Owner
Country Financial
11.2024 - Current
Senior P&C/Life Insurance Sales Rep
State Farm Agency
01.2019 - 07.2024
Health Plan Advisor
AON/TTEC
01.2018 - 07.2019
Financial Customer Service Representative
Moxy Financial Group
10.2017 - 10.2018
Relationship Banker
JPMorgan Chase
03.2015 - 10.2017
Health Plan Advisor/Retention Team
Anthem Blue Cross
10.2014 - 02.2015
Marketing/Sales Supervisor
Costco Wholesale
03.2000 - 10.2014
Bachelor of Science - Legal Studies
Kaplan University
Bachelor of Arts - Public Relations
Clark Atlanta University
Agency All Star award, Voyage Atl November 2025 Business of the Month
Achieved Agency All Star level by having $8500 in life premium in the first year.
Voyaage Atl Business of the Month for November 2025
Member of the Community Atl choir. Viral choir that has over 10 million views on various platforms
Georgia Seahawkers member, Official Seattle Seahawks fan club for the Georgia