Maria Rosales
Augusta,Ga
Summary
Obtain an entry level position with a local company where my skills of multitasking, leadership, direction, ability to be a team player, focus and drive can best be used to ensure company goals are being met. Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Versatile professional with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants and resolved business concerns.
Overview
21
21
years of professional experience
Work History
Property Manager
Augusta Housing Authority
Augusta, GA
02.2022 - 08.2024
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed all maintenance requests from tenants in a timely manner.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
Debt Collector
Cox communication
07.2019 - 02.2022
- Handle inbound calls at a steady rate
- Assist customers with debt collections
- Kept track of assigned accounts to identify outstanding debts
- Negotiate payoff deadlines or payment plans
- Investigate and resolve discrepancies
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
Sales Consultant
Hashtag Beautique
Augusta, Ga
01.2012 - 01.2019
- Demonstrates advanced products knowledge
- Make sales appointment with clients
- Generate new leads by meeting with clients
- Assemble product displays
- Help maintain social media presence
Bilingual Leasing Agent
Stansbury, Incorporated
Augusta, Ga
01.2014 - 05.2016
- Greet clients, professionally present feature and amenities of community and property
- Properly secure lease agreements from qualified persons
- To be a liaison between Spanish speaking tenants and fellow employees
- Onsite Spanish interpreter
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Negotiated rental agreements with potential tenants.
- Collected security deposits from new tenants.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
Cashier/Food Prep & Shift Manager
Church's Chicken
Augusta, Ga
09.2009 - 01.2012
- Maintain and log all quality control, inventory, sales, and product waste
- Prepared and fixed dine-in, carryout, and catering orders
- Stock and prepare for the upcoming shift
- Maintain a clean work environment and work station at all times
Recreation Aid
NAF
Fort Gordon, Augusta
07.2007 - 01.2007
- Properly check identification, collect fees, and complete appropriate documentation
- Assist in directing patrons, scheduling the use of sport courts, lanes, and equipment
- Decorated banquet/party halls and maintain cleanliness of assigned work areas
- Assist with repair and maintenance
Onsite Specialist
Fairbank Resource Agency
Fairbanks
03.2003 - 09.2003
- Assist elderly handicapped patients with medications
- Prepare meals (with feeding tube)
- Assist with various daily activities, entertainment, and errands such as grocery shopping
- Provide transportation to and from medical facilities
Education
Diploma -
Butler High School
Augusta, Ga06.1993
Skills
- Bilingual- English and Spanish
- Time management
- Decision Making
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Property Management
- Tenant relations
- Business Administration
- Database Management
- Tenant and eviction laws
- Lease Renewals
- Customer service-focused
- Rent collection
- Skilled multi-tasker
- Administrative Support
References
Available upon request
Timeline
Property Manager
Augusta Housing Authority
02.2022 - 08.2024
Debt Collector
Cox communication
07.2019 - 02.2022
Bilingual Leasing Agent
Stansbury, Incorporated
01.2014 - 05.2016
Sales Consultant
Hashtag Beautique
01.2012 - 01.2019
Cashier/Food Prep & Shift Manager
Church's Chicken
09.2009 - 01.2012
Recreation Aid
NAF
07.2007 - 01.2007
Onsite Specialist
Fairbank Resource Agency
03.2003 - 09.2003
Diploma -
Butler High School
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