Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Antónia Stearns

Los Angeles,,CA

Summary

A dedicated hospitality professional with a history of meeting and exceeding company goals by utilizing consistent and organized practices. Proven ability to elevate guest experiences, streamline operations, and exceed financial targets through structured systems and team development. Adept at leading with poise under pressure, driving brand standards, and adapting to evolving service demands, all while upholding the personalized, elevated service expectations of world-class properties.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant General Manager, FIG Restaurant

Fairmont Miramar Hotel & Bungalows
08.2023 - Current
  • Oversee daily operations of a high-volume restaurant, ensuring exceptional service and smooth execution of all front-of-house activities.
  • Manage staff scheduling, training, and development.
  • Collaborate with the General Manager to develop and implement SOPs and improve operational processes across the restaurant.
  • Manage scheduling, payroll, and floor coverage to align with business demands and maximize labor efficiency.
  • Work closely with the union and HR to uphold collective bargaining agreements while maintaining service consistency.
  • Leed sustainability initiatives in line with Accor’s Planet 21 program, including composting programs, and reduction of single-use plastics

Food and Beverage Manager (All Outlets)

Fairmont Miramar Hotel & Bungalows
04.2022 - 08.2023
  • Created & implemented SOPs for each venue
  • Oversaw daily operations of multiple F&B outlets, including fine dining, lounge, cafe, pool, and in-room dining, ensuring seamless service
  • Led a team of union staff members, focusing on training, performance management, and guest-centered hospitality standards
  • Consistently achieved top-tier LQA scores
  • Conducted regular line-up and pre-shift meetings focused on product knowledge, guest profiles, and service priorities for the day

Server

Fairmont Miramar Hotel & Bungalows
01.2019 - 04.2022
  • During this time worked in various F&B outlets including facilitating the opening of Soko Sushi
  • Ambassador for exceptional service, food, and guest experience
  • Assist guests regarding menu items, preparation methods, and provide substitutions to fit any dietary needs
  • Follow LQA standards and have received positive recognition from secret shoppers
  • Manage high volumes of guests while maintaining a pleasant and professional demeanor
  • Creating rapport with new and returning guests
  • Turning moments into special memories for guests as well as colleagues

Education

Bachelor of Science - Hospitality Management

Johnson & Wales University
Providence, RI
04.2024

Associate of Science - International Business

Santa Monica College
Santa Monica, CA
03.2020

Skills

  • Team Leadership & Development
  • P&L Literacy
  • Vendor relationship management
  • Experience Curation
  • Menu Design
  • POS & Inventory Management Systems (eg, Silverware, Birchstreet, Accubar, etc)

Certification

WSET II

TIPS

ServSafe Manager

RBS

Red Cross- First Aid/CPR/AED

Timeline

Assistant General Manager, FIG Restaurant

Fairmont Miramar Hotel & Bungalows
08.2023 - Current

Food and Beverage Manager (All Outlets)

Fairmont Miramar Hotel & Bungalows
04.2022 - 08.2023

Server

Fairmont Miramar Hotel & Bungalows
01.2019 - 04.2022

Bachelor of Science - Hospitality Management

Johnson & Wales University

Associate of Science - International Business

Santa Monica College

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