Hi, I’m
Antoanett L. Ugas Fernandez
Miami,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
year of professional experience
Work History
The No Fault Group
Representante De Marketing Y Publicidad
07.2024 - Current
Job overview
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Warehouse De Ropa ZARA
Packing, Shipping, and Receiving Assembler
05.2024 - 07.2024
Job overview
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
QC Kinetix South Florida
Front Desk Receptionist
04.2023 - 04.2024
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Universidad San PedroChimbote, Peru
BBA from Contabilidad
03.2014
Skills
- Customer Support
- Goal-oriented mindset
- Records Management
- Paperwork Processing
- Telephone reception
- Client Service
- Network development
- Excellent Communication
- Multitasking
- Teamwork and Collaboration
- Active Listening
- Analytical Thinking
- Time Management
- Idea Development and Brainstorming
- Logistics Coordination
- Data entry proficiency
- Event Coordination
- Meeting facilitation
- Microsoft Excel
- Computer Skills
Timeline
Representante De Marketing Y Publicidad
The No Fault Group
07.2024 - Current
Packing, Shipping, and Receiving Assembler
Warehouse De Ropa ZARA
05.2024 - 07.2024
Front Desk Receptionist
QC Kinetix South Florida
04.2023 - 04.2024
Universidad San Pedro
BBA from Contabilidad