Antoin Townsend
Las Vegas,NV
Summary
Empathetic communicator with a strong team-player attitude. Calm & collected under intense pressure. Trained in fine dining, liquor, wine, and food service. Upbeat, positive, friendly, high energy. Food Handlers Permit/Liquor Permit Certified Point of Sale (POS) System Operation proficient Extremely high customer service & communication standards FOH & BOH Comfortable in leadership positions including overseeing & training new employees Adaptable, creative problem solver Uses constructive criticism as a tool for skill advancement
Overview
12
12
years of professional experience
Work History
Catering Supervisor
Allegiant Stadium
08.2023 - Current
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Conducted regular performance evaluations of catering staff members, identifying areas for improvement and opportunities for growth.
- Implemented creative presentation strategies that showcased appealing visual aspects of our dishes while maintaining taste quality.
- Mentored junior team members in the art of exceptional service delivery, fostering a culture of excellence within the catering department.
Lead Server Trainer
Sugar Factory
02.2018 - Current
- Main duties at Sugar Factory included memorizing 46 pages of cocktail garnishes, explaining monthly specials to guests and making recommendations when asked
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Maintained excellent customer service while operating through being triple sat with parties of 6 or more
- Consistently adapted to new rules and concepts that management set for the team to reach monthly goals
- Encouraged every guest to leave feedback of their excellent service on online platforms in an effort to help boost company reputation
- Advised senior management regarding potential solutions for addressing staffing needs
- Facilitated workshops focused on developing interpersonal skills among staff members
- Implemented innovative techniques for monitoring employee productivity and performance
- Developed comprehensive training materials, including step-by-step instructions and reference documents
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously
- Mentored junior team members on best practices for delivering exceptional customer service
- Conducted regular evaluations of server performance to ensure quality standards were met
- Displayed strong leadership qualities while motivating team members towards achieving goals
- Excellent customer service was expected and achieved regardless of occupied restaurant capacity with events ranging from 8-200 guests
- Executed effective and efficient communication between managers and the chef regarding quality of service or timing of food
- Consistently provided professional, friendly service with a willingness to address all questions and concerns of our guests.
Server
El Gaucho
01.2019 - 03.2020
- Executing proper 'mise en place' cutlery and dinnerware placement, prompt and upbeat customer service, and consistently attending formal trainings for fine dining service & alcoholic beverage knowledge
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced Caesar salad presentation with attention to detail and creative arrangements.
Server
Bahama Breeze Island Grille
02.2015 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Marketed outdoor event space for guest parties & events
- Stepped in as a trainer for new servers.
RED ROBIN SERVER
Red Robin
02.2012 - 02.2015
- My regular duties at Red Robin were to provide excellent customer service to each guest in the restaurant while also ensuring that every guest had a Red Robin Royalty Card
- Met company expectations of selling at least one appetizer, drink and dessert to each table by a bracket system of red (80%)
- During my 3 years at Red Robin, I can proudly say I was always in the green bracket in my entire span of working at this establishment.
Timeline
Catering Supervisor
Allegiant Stadium
08.2023 - Current
Server
El Gaucho
01.2019 - 03.2020
Lead Server Trainer
Sugar Factory
02.2018 - Current
Server
Bahama Breeze Island Grille
02.2015 - 01.2018
RED ROBIN SERVER
Red Robin
02.2012 - 02.2015