ANTOINA WHITE
Elizabeth City,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Assistant Property Manager
TM Associates Management
Smithfield, VA
03.2024 - 08.2024
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Collected first month's rent along with security deposit prior to move-in date.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Assisted property manager in leasing and marketing activities.
- Checked common areas regularly to keep neat, clean and free of debris.
- Collected monthly assessments, rental fees, deposits and payments.
- Kept records of correspondence with residents and tenants.
ASSOCIATION MANAGER
VSA Association Management
Virginia Beach, VA
11.2021 - 05.2023
- Created community management tools such as annual calendars, action item lists, agendas and other vital planning assets
- Monitored delinquency rates and incidences, informing appropriate personnel of all reported faults and response actions
- Informed appropriate senior personnel of new or pending developments regarding legal action surrounding community assets
- Served as representative at community meetings, expressing management's positions and responding to resident questions and concerns
- Verified compliance with association policies governing administrative reviews
- Worked with qualified repairers to keep properties and grounds up to modern standards
- Met with board of directors to discuss community needs and resolve issues or disputes
- Completed frequent, routine inspections of buildings, facilities and equipment to identify repair needs.
- Maintained accurate records of member information using association management software systems.
- Collaborated with board members to ensure strategic objectives were met in a timely manner.
- Prepared agendas, minutes, and other documents needed for various committees within the organization.
PROPERTY MANAGER
Artcraft Management Tivoli Apartments
Virginia Beach, VA
09.2020 - 03.2021
- Reviewed upcoming lease expirations on monthly basis and followed up with tenants on renewals
- Promoted community amenities and available units on social media platforms and rental boards to achieve full occupancy
- Completed frequent, routine inspections of buildings, facilities and equipment to identify repair needs
- Worked with leasing agents to market vacancies and keep occupancy rates high
- Researched and verified prospective tenant eligibility
- Negotiated favorable contracts with clients, tenants and vendors to consistently meet financial targets
- Oversaw and advised on leasing operations, including NAA agreement, leasing application process, addendums, screening process, and approval criteria
- Issued eviction, 5-day, and lock-out notices, and filed evictions according to established time requirements
- Facilitated timely collection of all rent, late fee, and utility payments.
ASSISTANT PROPERTY MANAGER
Morgan Properties
RALEIGH, North Carolina
04.2019 - 07.2020
- Handled residents' issues quickly to help maintain occupancy and avoid issues such as rent non-payment
- Managed routine rental payments and followed up on delinquencies to keep accounts current
- Coordinated evictions via standard approaches and with assistance of law enforcement in complex cases
- Showed property with planned appointments and unscheduled visits to help close vacancies
- Connected regularly with tenants to check on needs and proactively resolve concerns
- Worked with leasing agents to market vacancies and keep occupancy rates high
- Typing of reports, charts, letters, and memoranda.
ACCOUNTS RECEIVABLE SPECIALIST
Real Estate Associates
Durham, NC
11.2018 - 04.2019
- Preparing drafts of organizational reports
- Handled rent collections and distribution of residents notices
- Notified customers of payment obligations via telephone calls, professional mailings and personal visits
- Generated and shared daily, weekly, and monthly reports with management on pending payments, accounting, and statements involving weekly aging reports and month-end closing reports
- Maintain delinquent accounts, including legal processing and court filing.
PROPERTY MANAGER
Avanath Captial
Cary, NC
03.2018 - 10.2018
- Performing a variety of analysis
- Oversaw and advised on leasing operations, including TAA agreement, leasing application process, addendums, screening process, and approval criteria
- Resolved legal issues and neighborhood disputes with the help of strong communication skills, policy expertise and knowledge of local laws
- Completed frequent, routine inspections of buildings, facilities and equipment to identify repair needs
- Organized events to engage residents and build a strong sense of community
- Monitored work orders for maintenance needs and executed 48 hour follow-ups to verify completion
- Coordinated maintenance schedules and facilitated completion with maintenance team.
PROPERTY MANAGER
Landmark Property Service
Elizabeth City, NC
10.2015 - 03.2018
- Oversaw and advised on leasing operations, including NAA agreement, leasing application process, addendums, screening process, and approval criteria
- Facilitated timely collection of all rent, late fee, and utility payments
- Issued eviction, 5-day, and lock-out notices, and filed evictions according to established time requirements
- Oversaw the total operation, maintenance and administration of a property with 147 units
- Worked with leasing agents to market vacancies and keep occupancy rates high
- Completed frequent, routine inspections of buildings, facilities and equipment to identify repair needs.
LEASING CONSULTANT
SL Nusbaum Realty Company
Norfolk, VA
07.2014 - 09.2015
- Provided tours of vacant units, maintained traffic log
- Consulted with customers to understand desires and suggest best products to meet needs
- Satisfied customers by delivering speedy and expert service for all prospects needs
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Guided visitors to staff members and business locations with warm, personable approach.
SALE/RENTAL ADMINISTRATIVE ASSISTANT
Coastal Group Inc
Virginia Beach, VA
02.2005 - 04.2011
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Protected business from unnecessary liability by carefully following security and safety standards
- Ordered, organized, and rotated supplies
- Maintained and updated rental listing in the REIN database and other websites
- Processed rental applications
- Reasonable for making sure all agents were in compliance with command policies, procedures, and licences.
ADMINISTRATIVE ASSISTANT
RE/MAX Ocean Realty
Kill Devil Hills, NC
05.2003 - 02.2005
- Greeted visitors and escorted them to their destinations
- Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers
- Supported front office staff by providing word processing of correspondence and reports
- Answered incoming calls and directed messages to the correct party.
Education
MEDICAL ADMINISTRATIVE -
Kee Business College
Chesapeake, VA05.2003
GED -
College of The Albemarle
Elizabeth City, NC06.1997
Skills
- Eviction coordination
- New hire screening
- Legal notice preparation
- Collect payments
- Attention to detail
- Customer relations
- Clerical Support
- Inspect buildings
- Verbal communication
- Task prioritization
- Networking
- Administrative Support
- Telephone and email etiquette
- Relationship building and rapport
- Multitasking
- Coordination
- Oversee maintenance
- Accounting oversight
Timeline
Assistant Property Manager
TM Associates Management
03.2024 - 08.2024
ASSOCIATION MANAGER
VSA Association Management
11.2021 - 05.2023
PROPERTY MANAGER
Artcraft Management Tivoli Apartments
09.2020 - 03.2021
ASSISTANT PROPERTY MANAGER
Morgan Properties
04.2019 - 07.2020
ACCOUNTS RECEIVABLE SPECIALIST
Real Estate Associates
11.2018 - 04.2019
PROPERTY MANAGER
Avanath Captial
03.2018 - 10.2018
PROPERTY MANAGER
Landmark Property Service
10.2015 - 03.2018
LEASING CONSULTANT
SL Nusbaum Realty Company
07.2014 - 09.2015
SALE/RENTAL ADMINISTRATIVE ASSISTANT
Coastal Group Inc
02.2005 - 04.2011
ADMINISTRATIVE ASSISTANT
RE/MAX Ocean Realty
05.2003 - 02.2005
MEDICAL ADMINISTRATIVE -
Kee Business College
GED -
College of The Albemarle
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