Antoine Braxton
Washington,DC
Summary
Driven by a commitment to excellence, I leveraged my customer service expertise and proficiency in Microsoft Excel to enhance operational efficiency and client satisfaction at AECOM. My proactive approach to equipment maintenance and safety procedures significantly improved service quality, showcasing my ability to manage time effectively and make strategic decisions.
Overview
10
10
years of professional experience
1
1
Language
Work History
Facility Attendant
AECOM
03.2018 - Current
- Collaborated with team members for optimal staff scheduling and coverage during peak hours.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Assisted with logistical requirements for events and meetings.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Elevated overall user experience through consistent delivery of high-quality services in a clean, safe, and welcoming environment.
- Enhanced customer satisfaction through timely addressing of concerns and provision of assistance.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Maintained safety standards by conducting regular inspections and promptly reporting any issues.
- Served as a point of contact for external service providers, coordinating necessary maintenance visits or repairs as needed.
- Facilitated smooth operations by assisting in administrative tasks such as filing, data entry, and report generation.
- Set up promotional displays and equipment for special events and activities.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Print Shop Assistant
Cushman & Wakefield
02.2014 - 03.2018
- Reduced waste by properly monitoring inventory levels and ordering supplies as needed.
- Supported special events like open house, new product launches or sales promotions by creating eye-catching promotional materials.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Streamlined communication with customers by effectively clarifying project requirements and offering expert recommendations for optimal printing solutions.
- Developed strong relationships with vendors for timely delivery of materials at competitive prices.
- Maximized productivity by swiftly troubleshooting printer-related issues to minimize downtime in the workplace setting.
- Maintained a clean, organized work environment to facilitate smooth operations in the print shop.
- Delivered high-quality printed materials through close attention to detail during the production process from file preparation to final product inspection.
- Performed regular maintenance to keep equipment in optimal working condition.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
- Enhanced print quality by performing regular maintenance on printers and other equipment.
- Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
Education
Bachelor of Science - Social Work
UDC
Washington, DC05.2026
Associate of Science - Paralegal Studies
Everest College
Arlington, VA03.2013
High School Diploma -
Woodson H D High School
Washington, DC06.1997
Skills
- Customer Service
- Time Management
- Customer Assistance
- Decision-Making
- Customer service expertise
- Microsoft Excel
- Safety Procedures
- Equipment Operation
Timeline
Facility Attendant
AECOM
03.2018 - Current
Print Shop Assistant
Cushman & Wakefield
02.2014 - 03.2018
Bachelor of Science - Social Work
UDC
Associate of Science - Paralegal Studies
Everest College
High School Diploma -
Woodson H D High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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