Antoine Copeland
Port Saint Lucie,FL
Summary
Proven warehouse associate with expertise in order fulfillment, material handling, and customer relationship management. Committed to timely deliveries and exceptional service, ensuring operational excellence in every aspect.
Overview
44
44
years of professional experience
Work History
Warehouse Associate, Driver
Amazon
Baltimore, Miami, Tampa, Port St. Lucie, Ft. Laud., Florida
05.2015 - 12.2025
- Collaborated with team members to ensure timely order fulfillment.
- Packaged products securely for shipment, maintaining quality standards.
- Organized storage areas to optimize space utilization and improve accessibility.
- Assisted in training new warehouse associates on procedures and best practices.
- Operated various material handling equipment, including electric pallet jacks and scanners.
- Loaded cargo safely onto transportation devices using affixing tools.
- Maintained accurate delivery logs, documenting mileage and delivery details for each route.
- Addressed customer inquiries at delivery points to enhance service quality.
Delivery/Driver
Uber/Instacart/Ubereats
Various, Various
01.2017 - 03.2023
- Delivered food and groceries to customers promptly and efficiently.
- Navigated routes using GPS technology for timely deliveries.
- Ensured order accuracy by verifying items before delivery.
- Handled customer inquiries and resolved issues during deliveries.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Various Customer Service/Manager
Various including Safeway, LFP Retail, Blockbuster
Various, Various
01.1982 - 2015
- Provided exceptional customer service to guarantee satisfaction.
- Resolved escalated customer issues with professionalism and empathy.
- Handled customer inquiries via phone and email, ensuring timely and effective responses.
- Trained staff on service and complaint resolution best practices, enhancing team capability.
- Developed training materials to enhance team knowledge and efficiency.
- Oversaw scheduling for adequate coverage during peak hours.
- Documented customer interactions for analysis, supporting continuous improvement efforts.
- Operated cash register, ensuring accurate transactions and responsible cash handling.
Video Producer
Blockbuster Entertainment
Fort Lauderdale, Florida
06.1992 - 10.1998
- Produced engaging video content for promotional campaigns and events.
- Collaborated with creative teams to craft compelling storyboards and scripts.
- Managed production schedules to ensure timely project delivery.
- Edited video footage using industry-standard software for final presentations.
- Operated cameras and audio equipment during on-site filming sessions.
- Coordinated logistics for shoots, including location scouting and talent scheduling.
- Maintained an organized library of project files and assets.
- Integrated soundtracks, music beds, and sound effects into final video mixdowns.
Education
Associate of Arts - Video And Audio Production
Art Institute of Fort Lauderdale
Fort Lauderdale, FL10-1991
Skills
- Order fulfillment
- Material handling
- Route navigation
- Inventory management
- Delivery records
- Customer relationship management
- Video editing
- Multi-camera shooting
- Post-production
- Scriptwriting
- Multimedia production
Timeline
Delivery/Driver
Uber/Instacart/Ubereats
01.2017 - 03.2023
Warehouse Associate, Driver
Amazon
05.2015 - 12.2025
Video Producer
Blockbuster Entertainment
06.1992 - 10.1998
Various Customer Service/Manager
Various including Safeway, LFP Retail, Blockbuster
01.1982 - 2015
Associate of Arts - Video And Audio Production
Art Institute of Fort Lauderdale