Angela Farrah
Strategic Information Officer
Kalumbila,Zambia
Summary
Well-organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Driver Yango
Self Employed
01.2020 - 05.2024
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
- Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
Receptionist
Kupros Mining
02.2016 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
ADT Articulated Dump Truck Training
Kalumbila Technical Training Center
Kalumbila06.2024
Automotive Engineering
Lusaka Vocation Training Centre
Lusaka06.2019
High School Diploma -
The Kamwala High School
Lusaka12.2015
Skills
- Cultural intelligence of place and people
- Punctual and Reliable
- Patience and understanding
- Safety Protocols
- Driving in Adverse Conditions
- Customer Service
- Conversant in database administration and management
- Excellent communication and interpersonal skills
- Outstanding organizational and planning skills
- Excellent oral and written communication abilities
- Microsoft Office Suite and First Aid/CPR
- Time Management
- Navigational Systems and GPS
Details
Banana 3 Kalumbila Housing, Kalumbila, 10101, Zambia
Personal Information
- Title: WAITRESS / RECEPTIONIST
- Date of Birth: 11/27/1995
- Nationality: Zambian
References
- Chicco Kabangu, +260 96 1552999
- Elizabeth Savarino, Kupros Mining Limited, +260 96 1991805
- Counsel Joseph FK +260 974 134616
Timeline
Driver Yango
Self Employed
01.2020 - 05.2024
Receptionist
Kupros Mining
02.2016 - 09.2018
ADT Articulated Dump Truck Training
Kalumbila Technical Training Center
Automotive Engineering
Lusaka Vocation Training Centre
High School Diploma -
The Kamwala High School
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