Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Antoine Francois

Summary

Dynamic manager with a proven track record at Amazon Delivery, excelling in team leadership and customer service. Skilled in staff training and development, I enhanced employee performance and engagement, driving productivity and fostering a positive work environment. Recognized for resolving conflicts effectively and implementing safety procedures, ensuring operational excellence.


Overview

8
8
years of professional experience

Work History

Manager

Amazon Delivery
12.2020 - Current


  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Customer Service Representative

SYKES
08.2017 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

Lake Gibson High
Lakeland, FL
05-2016

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Documentation and reporting

Languages

French
Full Professional
Creole
Native or Bilingual

Timeline

Manager

Amazon Delivery
12.2020 - Current

Customer Service Representative

SYKES
08.2017 - 12.2020

High School Diploma -

Lake Gibson High

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