Antoine Graham
Summary
To secure a career based on my specialized skills, abilities, and experience outlined in this resume that is closely related to the duties performed in my current positions. I feel my strong and very competent work history; combined with my ability to work well under pressure make me a target candidate for employment with your company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Coordinator
American Airlines
08.2014 - 01.2024
- Played a key role in training and managing mainline departures for the Green Bay Packers at GRB airport.
- Conduct classes and meetings informing agents of new tasks and new procedures the operation has adapted
- Created and prepared corrective action plans based on data, observations, and client or shareholder reports
- Ensured all documentation and hand receipts were following company by-laws
- Conducted audits on American Airlines’ ramp operations, security searches, and cash deposits
- Led a successful effort to bring IND airport back to company standards by training, scheduling, and supervising the IND team with guidance from the regional manager which resulted in significant reduction of aircraft damages and late departures
- Conducted daily 5am meetings with American Airlines Vice President and system Managers to communicate expectations, safety protocols, and collective goals
- Collaborated with other departments to ensure consistency across all projects
- Created reports that tracked key performance indicators related to project success metrics
- Maintained records of activities, decisions made, and changes requested during the execution phase
- Provided oversight and direction to project teams, ensuring tasks were completed in a timely manner
- Facilitated communication between team members as well as external partners
- Monitored progress on multiple projects, identifying potential issues and developing solutions
- Developed and implemented strategies to ensure successful completion of projects
- Researched best practices for project management and presented findings to senior leadership
- Identified opportunities for process improvements within the organization's existing operations
- Analyzed data from previous projects to identify areas for improvement in future initiatives
- Evaluated customer feedback regarding products or services developed through projects
- Utilized performance improvement strategies when training and mentoring junior employees on procedures and policies
- Maintained high standards of quality by managing implementation of initiatives and updates
- Managed recordkeeping, documentation, and reporting functions for department
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Discussed job performance problems with employees, identifying causes and issues to find solutions
- Developed work schedules according to budgets and workloads, covering priority tasks
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
- Analyzed financial activities of department to share budgetary input with managers
- Computed balances, totals or commissions to support accounting team
- Implemented departmental policies and standards in conjunction with management to streamline internal processes
- Researched and prepared reports required by management
Education
Bachelor’s Degree - Business Management
Belhaven University
Jackson, Mississippi05.2014
Skills
- Staff Development
- Expense Tracking
- Business Development
- Performance Management
- Strategic Planning
- Operations Management
- Employee training and development
- Project Management
- Staff Management
- Time Management
- Schedule Preparation
- Policy and Procedure Development
- Team Leadership
- Business Planning
- Performance Evaluations
- Data Entry
Certification
- CPR Certified
- OSHA Certified
- Airport Safety/Security
- Management/Leadership
- Word, Excel, PowerPoint
- Operations
- Coordinating
Timeline
Coordinator
American Airlines
08.2014 - 01.2024
Bachelor’s Degree - Business Management
Belhaven University