Summary
Overview
Work History
Education
Skills
Timeline
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Antoine Hazzard

North Olmstead,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

General Manager

Insomnia Cookies
03.2022 - 12.2022
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Maintained sufficient inventory levels to meet customer demands at all times. W
  • Built and nurtured positive working relationships with vendors and suppliers.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Upon entering store we saw weekly sales at 9k per week, within 6 weeks we saw a 90% increase to 17k weekly sales.
  • Built relationships with customers and community to establish long-term business growth.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

General Manager

GoPuff
04.2021 - 03.2022
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Trained new employees on proper protocols and customer service standards.
  • Introduced new methods, practices, and systems to reduce turnaround time. Introduced methods to bring down our pick and pack time from 7 mins to 3 mins to allow for higher turnaround time and easier methods for employees.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Developed and maintained knowledgeable and productive team of employees.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Collaborated with manufacturing and supply chain management.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Built and nurtured positive working relationships with vendors and suppliers.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Created and updated regular inventory reports and records.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Operations Manager

Amazon
10.2020 - 04.2021
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding. Trained multiple supervisors on other shifts as well as helping promote 3 from own shift.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Developed and managed operating budget, meeting department goals.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Conducted research to address shipping errors and packaging mistakes.
  • Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Developed and maintained knowledgeable and productive team of employees.
  • Identified and solved complex strategy obstacles to promote growth and guide business direction.
  • Integrated warehouse operations with existing and new business processes. Always kept a creative thought process to allow the area to be very adaptable and free flowing with change.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Lead team of 100+ employees packaging, palletizing and shipping up to 300,000 orders per day.
  • Developed and implemented strategic project plans to meet business objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Planned, designed, and scheduled phases for large projects.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Identified plans and resources required to meet project goals and objectives.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Increased profit by streamlining operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Analyzed and reported on key performance metrics to senior management.
  • Mitigated business risks by working closely with staff members and assessing performance.

Process Assistant

Amazon
10.2018 - 10.2020
  • Assessed products or services to evaluate conformance with quality standards.
  • Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Offered data-driven recommendations to align company strategies and process improvement initiatives. When i developed a new process and saw our accuracy KPI's drop from 30% to 1%-3%, I then wrote the new SOP for the department which took us into the top tier for the network.
  • Developed standard operating procedures and document workflows to drive current and future processes.
  • Developed production techniques and production processes to meet customer and organizational needs.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs. I was able to maximize a machine built to handle 15k of product per hour to achieve 20k per hour consistently.
  • Implemented continuous improvement metrics to streamline workflows and reduce waste.
  • Determined and recommended methods to implement improvement opportunities.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.

Line Lead

Riddell
02.2012 - 10.2018
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Followed daily production schedules for organized and on-time deliveries.
  • Reviewed production schedules and streamlined processes.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Communicated shift handover information to keep personnel aware of incomplete tasks.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Monitored product quality to achieve superior quality reputation.
  • Collaborated with other departments to optimize production workflows.
  • Oversaw logistics and inventory management for storeroom.
  • Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity. Heavy focus on achieving goals without going into overtime was placed and achieved after having a long streak of multiple months with overtime daily.
  • Provided and promoted solutions to eliminate reoccurring problems.
  • Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Implemented process improvement initiatives to increase productivity and quality standards.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Collaborated with manager on performance-related issues and employee performance reviews.
  • Made sure that products were produced on time and are of good quality.

Education

High School Diploma -

Elyria High School
Elyria, OH
06.2011

Skills

  • Market Growth
  • Program Development
  • Product Analysis
  • Staff Development
  • Profit and Loss
  • Project Planning
  • Labor Cost Controls
  • Team Oversight
  • Leadership
  • Strategic Planning
  • Analytical Skills
  • Performance improvement

Timeline

General Manager

Insomnia Cookies
03.2022 - 12.2022

General Manager

GoPuff
04.2021 - 03.2022

Operations Manager

Amazon
10.2020 - 04.2021

Process Assistant

Amazon
10.2018 - 10.2020

Line Lead

Riddell
02.2012 - 10.2018

High School Diploma -

Elyria High School

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Antoine Hazzard