Summary
Overview
Work History
Education
Skills
Timeline
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ANTOINE HOWARD

Eustis

Summary

Results-driven and strategic management professional with over 12 years of experience leading high-performing teams, optimizing operations, and delivering measurable business results. Proven ability to drive growth, improve processes, and manage cross-functional initiatives in fast-paced environments. Skilled in team leadership, performance management, budgeting, and stakeholder communication. Recognized for fostering strong team cultures, achieving KPIs, and aligning departmental goals with overall business objectives.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

Wawa
01.2022 - Current
  • Managed day-to-day operations, ensuring high levels of customer service, and satisfaction.
  • Resolved customer complaints in a timely manner, with an emphasis on maintaining positive relationships.
  • Acknowledged outstanding staff performance to boost company morale and productivity.
  • Assist in managing budgets, payroll, and expense control.
  • Monitor daily sales, cash handling, and financial reports.
  • Help identify cost-saving opportunities, and ensure profitability.
  • Utilized strong interpersonal skills while interacting with customers, staff members, and external stakeholders.
  • Mentored staff on problem-resolution techniques and provided guidance regarding company policy.
  • Monitored daily operations of various departments, developing action plans when necessary.
  • Controlled budgets and conducted financial analysis to optimize profitability.
  • Conducted performance reviews for all direct reports, identified areas for improvement, and provided feedback.
  • Provided onboarding support for new employees, including orientation sessions and training materials preparation.
  • Ensured compliance with company policies, procedures, and regulations.

Food and Beverage Manager

Wawa
06.2016 - 12.2021
  • Completed paperwork detailing inventory, sales records, and employee performance.
  • Evaluated efficiency of food and beverage serving practices and created new systems when necessary.
  • Analyzed financial reports to identify areas of improvement in the Food and Beverage department.
  • Trained staff on proper sanitation procedures to ensure a safe work environment.

Customer Service Supervisor

Wawa
08.2014 - 05.2016
  • Develop and execute merchandising plans aligned with the company's goals.
  • Analyze sales trends, customer preferences, and seasonal demands.
  • Plan product assortments, pricing strategies, and promotional events.
  • Ensure that visual merchandising standards are met.
  • Work with vendors to ensure the timely delivery of products.
  • Negotiate terms for inventory purchases, returns, and markdowns.
  • Maintain strong relationships with suppliers to improve product flow, and reduce lead times.

Education

Bachelor of Science - Business Administration

University of Central Florida
Orlando, FL
05.2023

Associate degree -

Seminole State College
Altamonte Springs, FL
05.2020

High school or equivalent -

Lake Brantley High School
Altamonte Springs, FL
05.2012

Skills

  • Inventory management
  • scheduling
  • Performance management
  • Customer service
  • Training
  • Root cause analysis
  • Strategic planning
  • Proficient in SAP
  • Performance evaluations
  • Performance improvement
  • Microsoft Office Suite
  • Project management
  • Interpersonal communication
  • Financial analysis
  • Time management
  • Conflict resolution
  • Agile methodology
  • Sales forecasting
  • Operations management

Timeline

Assistant General Manager

Wawa
01.2022 - Current

Food and Beverage Manager

Wawa
06.2016 - 12.2021

Customer Service Supervisor

Wawa
08.2014 - 05.2016

Bachelor of Science - Business Administration

University of Central Florida

Associate degree -

Seminole State College

High school or equivalent -

Lake Brantley High School

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ANTOINE HOWARD