Antoine J. Clements
Upper Marlboro,MD
Summary
Highly motivated and results-oriented individual with a strong foundation in computer technology and a passion for learning. Seeking a challenging IT position to leverage technical skills and gain valuable experience while pursuing education in information technology.
Overview
3
3
years of professional experience
Work History
Service Desk Technician
Care First
07.2023 - Current
- Provide initial troubleshooting for software, hardware, and network issues
- Assists approximately 15 users troubleshoot technical issues on a daily basis
- Routinely perform password resets, account unlocks, and troubleshoot MS Office, hardware, network, and other software issues
- Create and manage user accounts in Active Directory
- Resolve common web browser issues by clearing cache, cookies, and flushing DNS cache
- Perform malware removal, security scans, and system patching to maintain network security and availability
Floor Staff
Regal Cinemas
05.2022 - 06.2023
- Operated POS system, ensuring proper handling and accuracy of cash drawers, credit cards, and other payment methods
- Promoted Regal Crown Club program
- Operated, prepared, and cleaned concession equipment
- Up-sold and suggested premium viewing experiences (3D, RDX, IMAX)
- Maintained required alcohol certification and training
- Responded to guest inquiries in a professional and courteous manner
Education
Associate of Science -
Bowie State University
Bowie, MDBachelor of Science -
Towson University
Towson, MDAssociate of Science - Information Technology
Prince George's Community College
Upper Marlboro, MDSkills
- Windows OS
- Microsoft Office Suite
- Software Installations
- Active Directory
- ServiceNow
- Device and File Mapping
- Windows Laptops and Desktops
- Monitors
Timeline
Service Desk Technician
Care First
07.2023 - Current
Floor Staff
Regal Cinemas
05.2022 - 06.2023
Associate of Science -
Bowie State University
Bachelor of Science -
Towson University
Associate of Science - Information Technology
Prince George's Community College
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