Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antoine Jones

Atlanta,GA

Summary

Field Sales Representative with a strong history of exceeding sales targets at Asurion through effective communication and active listening skills. Expertise in utilizing product knowledge and persuasive techniques to create customized solutions that enhance customer satisfaction and loyalty. Committed to teamwork and achieving measurable results in customer experience improvement.

Overview

11
11
years of professional experience

Work History

Field Sales Representative

Asurion
Chamblee, GA
05.2020 - 08.2025
  • Conducted pre-scheduled customer consultations in homes, offices, and remote locations, consistently meeting and exceeding sales goals.
  • Applied technical expertise to troubleshoot and resolve customer technology issues, providing clear, easy-to-understand solutions regardless of technical knowledge.
  • Leveraged Asurion’s diverse and expanding product portfolio to deliver tailored solutions that aligned with individual customer needs.
  • Actively listened to identify customer requirements and strategically positioned products to maximize value and satisfaction.
  • Utilized strong communication, negotiation, and consultative sales techniques to smoothly pivot conversations, close sales, and build long-term customer trust.

Sales and Customer Service Representative

Teleperformance
Albany, GA
01.2016 - 03.2019
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Asked open-ended questions to assess customer needs.
  • Shared best practices for sales with other team members to help improve team and site ranking.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
  • Helped drive sales goals.

Store Clerk

Kohls
Albany, GA
09.2015 - 05.2016
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Completed all point of sale opening and closing procedures.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Responded to all customer inquiries thoroughly and professionally.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Crew Member

Burger King
Albany, GA
10.2014 - 05.2015
  • Prepared and maintained inventory records.
  • Adhered to safe work practices.
  • Maintained an atmosphere of enthusiastic customer service.
  • Maintained high standards of cleanliness and sanitation.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Updated daily logs, computer tracking systems and other relevant documentation.
  • Explained menu options in detail so that customers could make educated decisions on food items.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Consistently provided professional, friendly and engaging service.

Education

High School Diploma -

Westover High School
Albany, GA
01.2014

Skills

  • Positive and friendly
  • Computer literate
  • Exceptional time management skills
  • Quick learner
  • Active listening skills
  • Skilled problem solver
  • Goal-oriented
  • Highly motivated
  • Natural leader
  • Persuasive speaker
  • Exceptional communication skills
  • Upselling techniques
  • Consistently meets sales goals
  • Product knowledge
  • Motivated team player
  • Adaptability

Timeline

Field Sales Representative

Asurion
05.2020 - 08.2025

Sales and Customer Service Representative

Teleperformance
01.2016 - 03.2019

Store Clerk

Kohls
09.2015 - 05.2016

Crew Member

Burger King
10.2014 - 05.2015

High School Diploma -

Westover High School

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