Antoine Joseph

• Generating definitive sales game plans to achieve departmental revenue goals which meet and exceed sales goals and budgets throughout the financial year
• Working with the Operations Team to ensure flawless execution for ALL events
• Exhibiting our core values through creating innovative improvements and collaborating with others
• Proactively engage in outbound sales strategy/activity in an effort to grow event sales
• Being an internal and external ambassador for the center, fostering relationships with individuals, organizations, and corporations who book events to maintain reputable and predictable business while prospecting for new events
• Soliciting new customer relationships while maintaining existing relationships
• Events will include birthdays, corporate events/meetings/training, holiday parties, school athletic banquets, Rent The Event, fundraisers, team building events, and overnight lock-Ins

• - Safely operated lift trucks to move, load, and unload materials in a high-paced warehouse environment, ensuring proper stacking and organization of goods.
• - Conducted daily pre-shift inspections of lift truck equipment, identifying and reporting maintenance issues to ensure optimal safety and performance.
• - Efficiently transported goods between departments, staging areas, and storage locations, meeting daily productivity and shipping deadlines.
• - Managed inventory by scanning barcodes and maintaining accurate records of materials moved, reducing stock discrepancies by 15%.
• - Loaded and unloaded trucks, adhering to safety guidelines and weight restrictions to prevent damage and ensure the integrity of cargo.
• - Coordinated with team members and supervisors to prioritize material handling tasks, contributing to a 10% increase in operational efficiency.
• - Adhered to OSHA safety regulations and company policies to maintain a zero-accident work environment.
• - Operated various lift truck types, including counterbalance, reach trucks, and pallet jacks, demonstrating versatility and technical proficiency.
• - Assisted in cycle counting and inventory audits, ensuring accurate stock levels and reducing product shortages by 20%.
• - Trained new employees on proper lift truck operation, safety protocols, and warehouse procedures to maintain a productive and safe work environment.

• Supervised a team of movers, ensuring the safe and efficient loading, unloading, and transportation of household and commercial goods across various locations.
• Coordinated daily operations, including assigning tasks, managing schedules, and overseeing logistics to ensure timely deliveries and pick-ups.
• Trained, mentored, and developed team members on proper packing, lifting techniques, and customer service standards, improving team productivity by 15%.
• Managed customer communications before, during, and after moves, resolving concerns, and ensuring a high level of satisfaction and retention.
• Monitored and ensured compliance with safety standards and regulations, maintaining a zero-accident work environment.
• Conducted vehicle inspections and coordinated maintenance schedules to ensure company readiness and minimize downtime.
• Planned and implemented sales strategies to reach company goals.
• Collaborated with the operations manager to optimize routing and delivery schedules, reducing fuel costs, and improving on-time delivery rates.
• Maintained inventory of moving supplies, ensuring adequate stock levels, and reducing delays in the moving process.
• Monitored store performance metrics such as inventory levels, sales data, and customer satisfaction scores.
• Operated register, handled cash and processed credit card transactions.
• Identified customer needs by asking questions and advising on best solutions.
• Made outbound sales calls to contact prospective leads, using effective communication skills.
• Developed relationships with vendors and suppliers to ensure timely delivery of merchandise.
• Provided customer service by responding to inquiries, resolving problems, and maintaining a positive attitude.
• Greeted and assisted customers to foster positive experiences.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.

Forklift and Cherry Picker Operation.

• Safely operated forklifts, cherry pickers, and pallet jacks to transport goods and materials within the warehouse and loading docks.
• Performed daily safety checks on equipment, identifying and addressing potential issues to maintain operational efficiency, and avoid downtime.
• Utilized cherry pickers to retrieve and organize high-rack inventory, ensuring products were stocked according to FIFO (First In, First Out) guidelines.
• Operated forklifts to load and unload shipments, ensuring that goods were safely stacked and transported with minimal risk of damage.

Inventory Management and Order Fulfillment

• Conducted accurate picking, packing, and sorting of orders for shipment, maintaining a picking accuracy rate of 99%.
• Used barcode scanners and warehouse management software (WMS) to track inventory levels and update stock data in real time, ensuring accurate stock records.
• Managed order picking for grocery retail, ensuring products were picked in accordance with customer orders, and expiration date guidelines.
• Assisted in cycle counting and stock audits to maintain inventory accuracy, identifying and resolving discrepancies.
• Worked with the team to organize products in the warehouse for easy access, improving retrieval times by 20%.

Safety & Compliance

• Adhered to all warehouse safety protocols, including proper lifting techniques, and the use of personal protective equipment (PPE) to reduce the risk of injury.
• Maintained a clean and organized work area, following OSHA guidelines for workplace safety, and preventing hazards.
• Assisted in safety training for new hires, including proper forklift operation, and material handling procedures.

Grocery Retail Support

• Assisted in receiving and stocking inventory for the grocery section, ensuring shelves were properly stocked, and visually appealing to customers.
• Managed the rotation of perishable goods, following company policies for spoilage prevention, and ensuring product freshness. Worked closely with retail teams to fulfill customer orders and manage inventory in a fast-paced, customer-facing environment.
• Coordinated with grocery retail teams to ensure that high-demand items were readily available for customer purchase, and replenished quickly.
• Provided excellent customer service by answering product inquiries, and assisting with the loading of large or heavy items for customers.

Team Collaboration & Communication

• Collaborated with supervisors and team members to meet daily and weekly order fulfillment goals, consistently meeting or exceeding performance targets.
• Participated in team meetings to discuss workflow improvements and operational challenges, contributing to a 15% improvement in overall warehouse efficiency.
• Effectively communicated with other departments (shipping, receiving, retail) to ensure smooth operations and timely order processing.

Equipment & Maintenance

• Managed routine cleaning and maintenance of forklifts and other warehouse machinery, reporting any mechanical issues to maintenance teams.
• Assisted with unloading trucks using a combination of hand loading and forklift operation, ensuring that goods were safely stored and easily accessible for order picking.
• Implemented best practices for safe loading and unloading to minimize the risk of damage to goods and injury to personnel. Customer Service & Problem Solving.
• Addressed customer concerns related to delivery issues, missing items, or damaged goods, working to resolve problems quickly and efficiently.
• Actively participated in troubleshooting issues related to product availability and inventory discrepancies, ensuring customer orders were fulfilled on time.