Jennifer Kelley
Hollis
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
16
16
years of professional experience
Work History
Supervisor of Patient Access Service
Northwell Health LIJ/Cohen Children Hospital
04.2021 - 06.2023
- Conducts regular team huddles to communicate issues or changes in policies or procedures and maintain accessibility for one-on-one communication.
- Tracks and reports issues.
- Evaluates staff performance and competencies, approaching the performance review process constructively, and conducts it in accordance with Human Resources and departmental guidelines and procedures.
- Offers continuing guidance and assistance to employees on work activities, procedures, competency development, and performance-related issues as appropriate. Ensures manager is kept aware of the performance of each employee on an ongoing basis.
- Addresses any performance-related issues promptly.
- Carries out supervision, coaching, call monitoring, and training as needed.
- Creates daily break schedule and monthly staffing schedule for team members.
Patient Access Service Rep
Northwell Health Long Island Jewish Medical Center
03.2007 - 04.2021
- Perform a variety of other clerical duties related to patients’ admission, including but not limited to verification of patient’s insurance information and prior account balances, preparation of patients’ charts and registration forms and addressograph plates.
- Obtain appropriate signatures on medical, legal and financial forms.
- Forwards required items to nursing unit/clinic.
- Maintain manual bed board and reconciles daily census to nursing units. Notify nursing units of patient arrivals and arrange patient escort.
- Perform financial assessments and Sliding Fee Scale Assessments of patients who are uninsured and/or are unable to meet their financial obligation to the hospital.
- Reevaluate sliding scale assignment annually.
- Schedule patient for clinic visits, pre-admission testing, special tests and consultations, as well as book and arrange patient transportation.
- Conduct interviews to obtain demographics and insurance information.
- Input information into Patient Registration System.
- Contact insurance carrier(s) to obtain all information necessary for the successful billing of third-party payers in certain departments (coordination of benefits, benefit coverage/limits, co-pay/deductible amounts, authorization, pre-certification and referral requirements etc.).
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ09.2025
Skills
- Leadership and strategic planning
- Healthcare operations management
- Quality improvement and patient safety
- Regulatory compliance
- Electronic health record systems
- Team collaboration
- Problem solving
- Training and mentoring
- Staff management
Languages
Haitian Creole
Full Professional
Timeline
Supervisor of Patient Access Service
Northwell Health LIJ/Cohen Children Hospital
04.2021 - 06.2023
Patient Access Service Rep
Northwell Health Long Island Jewish Medical Center
03.2007 - 04.2021
Bachelor of Science - Health Administration
University of Phoenix
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