Antoine Lee
Culver City,CA
Summary
Skilled in cargo supervision with comprehensive experience in overseeing shipment logistics, ensuring on-time delivery and maintaining inventory accuracy. Demonstrates strong leadership skills, excellent coordination abilities and familiarity with shipping regulations. Previous roles highlighted for improving operational efficiency through strategic planning and team management.
Overview
9
9
years of professional experience
Work History
Air Cargo Supervisor
Worldwide Flight Services
Los Angeles, CA
06.2021 - Current
- Implemented strategic shipping policies to achieve long and short-term sales targets.
- Identified discrepancies in shipping documents, such as incorrect quantities or wrong items shipped, and resolved them promptly.
- Complied with airport and airline policies and baggage weight restrictions to protect aircraft.
- Applied mathematical abilities to calculate aircraft center of gravity and achieve proper placement and balancing of cargo.
- Maximized space in aircraft compartments and staging areas with proper organization and attention to cargo types.
- Analyzed current operational processes and identified areas for improvement in order to optimize efficiency.
Customer Service Representative
Enterprise Rent-A-Car
Hayward, CA
02.2016 - 02.2020
- Conducted regular follow-up calls with customers after resolving their issues.
- Strengthened customer retention by offering discount options.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Business Administration And Management
California State University, East Bay
Hayward, CA01-2020
Skills
- Hazmat and international shipping
- Incident investigation
- Customs regulations
- Data analytics
- Customs clearance
- Dangerous goods handling
- Training and mentoring
- Relationship building
- Focused on customer satisfaction
- Excellent time management skills
- Decision-making
- Staff management
Timeline
Air Cargo Supervisor
Worldwide Flight Services
06.2021 - Current
Customer Service Representative
Enterprise Rent-A-Car
02.2016 - 02.2020
Business Administration And Management
California State University, East Bay