Antoine Lovett
Joliet,IL
Summary
Dedicated and results-driven leader with a proven track record of effectively managing multiple priorities and fostering a positive team environment. Known for exceptional organizational skills and dependable nature, committed to achieving team goals by willingly taking on additional responsibilities and driving success through collaborative efforts.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Team Leader
Trane Supply
02.2023 - Current
- Spearheaded development and successful implementation of comprehensive store-wide policies and procedures, significantly improving customer service and store operations efficiency.
- Cultivated guest-friendly environment, elevating customer experience and loyalty, driving sales growth, repeat business, and overall customer satisfaction.
- Exhibited exceptional conflict resolution skills by effectively handling customer complaints and issues tactfully and professionally, resulting in enhanced customer loyalty and positive word-of-mouth.
- Demonstrated meticulous attention to detail in conducting routine store inventories, ensuring accurate stock levels, and minimizing inventory discrepancies.
- Recruited, trained, and mentored dynamic team of four members, fostering cohesive and motivated work environment that consistently achieved company and store goals.
- Proactively monitored staff performance, providing constructive feedback and coaching to optimize customer service and sales performance, ultimately exceeding sales targets.
Retail Operations Leader
Trane Supply
08.2017 - 02.2023
- Drove profitable revenue growth by ensuring stores achieved their sales goals and objectives.
Assessed, hired, onboarded, developed, and coached a robust and diverse team of different backgrounds and experiences to achieve performance goals and business results.
Encouraged and promoted ideas aligned with business needs and benefits.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Managed internal operational standards and productivity targets.
Established work objectives and plans and managed distribution of work among managers and leads.
Customer Service Associate
Trane Supply
01.2012 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased revenue by cross-selling and upselling products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted customers with diagnosing problems for HVAC equipment and purchasing necessary replacements.
Inside Sales Associate
Harris Equipment
01.2002 - 12.2011
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Ordered parts for customers, repair shops and service department for use in air compressors and pneumatic equipment.
- Assisted customers with diagnosing problems for pneumatic equipment and purchasing necessary replacements.
Education
Bachelor of Arts - Marketing, Business Management
Rasmussen College
Romeoville, IL03.2024
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with focus on advanced Excel functionalities for data analysis and reporting
- Customer Service: Demonstrated expertise in delivering exceptional customer experiences, resolving issues, and ensuring client satisfaction
- Team Leadership: Proven track record of effectively leading cross-functional teams, fostering collaboration, and driving performance to achieve organizational goals
- Project Management: Successfully initiated, planned, executed, and closed projects while managing timelines, resources, and budgets
- Business Management Principles: Sound understanding of business fundamentals, including strategic planning, operations management, and process optimization
- Financial Forecasting: Experienced in financial modeling, forecasting, and budgeting to support data-driven decision-making
Certification
- Blanchard SL II Situational Leadership Training
- Retail Excellence Management Training (RMX)
- Electronic Controls Certificate Devry University
Timeline
Store Team Leader
Trane Supply
02.2023 - Current
Retail Operations Leader
Trane Supply
08.2017 - 02.2023
Customer Service Associate
Trane Supply
01.2012 - 08.2017
Inside Sales Associate
Harris Equipment
01.2002 - 12.2011
Bachelor of Arts - Marketing, Business Management
Rasmussen College