Antoine Lowery
St. Petersburg,FL
Summary
Dynamic customer service specialist with a commitment to maximizing satisfaction and loyalty. Successfully utilized online platforms for tutoring, leading to improved student outcomes. Consistently enhanced retail experiences through personalized service and effective product recommendations.
Overview
5
5
years of professional experience
Work History
Tutor
Tutor.com Inc.
Remote
03.2024 - Current
- Facilitated one-on-one tutoring sessions in various subjects for diverse student needs.
- Worked closely with students to help develop math and essay writing skills.
- Provided constructive feedback on assignments to improve student understanding and performance.
- Created educational resources and practice materials to support student learning objectives.
- Utilized online platforms to engage students and enhance learning experiences effectively.
- Communicated clearly with students, fostering a positive and supportive learning environment.
Retail Sales Associate
Superdry
Disney Springs
07.2023 - 01.2024
- Increased sales revenue through effective product recommendations tailored to individual customers
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Collaborated with team members to enhance customer experience and achieve sales targets
- Supported team initiatives by providing guidance and assistance to colleagues
- Articulated retail brand's unique British and American styles to engage customers.
- Self-motivated with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
Quick Service Food Server
Vivoli Orlando
Disney Springs
05.2022 - 06.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the counter
- Streamlined order processing with accurate cash handling for quick customer transactions
- Upsold menu items and promoted special offers, contributing to increased sales
- Maintained clean and organized work environment to support efficient food preparation and service
- Worked in a fast-paced restaurant specializing in Italian cuisine.
Disney College Program Intern
Walt Disney World Resort
Orlando, USA
01.2022 - 05.2022
- Elevated guest experiences through exceptional customer service and positive interactions
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention
- Contributed to increased merchandise sales by showcasing products, offering recommendations, and processing transactions efficiently
- Oversaw operations at a premier entertainment complex, ensuring smooth guest experiences across theme parks and resorts
- Coordinated with team members to ensure cleanliness and organization throughout park areas
Crew Member
Chipotle Restaurant
Bowie, USA
06.2021 - 12.2021
- Improved customer satisfaction by providing friendly and efficient service at the register
- Ensured accurate order fulfillment with diligent attention to details while assembling meals
- Upsold menu items and promoted special offers to drive sales
- Maintained clean and organized workspace to support team efficiency
- Managed fast-casual restaurant specializing in burritos and tacos
Education
Bachelor of Science - Marketing
UNC Greensboro
Greensboro, NC05-2024
High School Diploma -
Frankfurt International School
Frankfurt, Germany06-2018
Skills
- Tutoring Strategies
- Student Assessment
- Curriculum Development
- Educational resource creation
- Learning Outcomes
- Assignment feedback
- Academic Support
- Online tutoring platforms
- Online Tutoring Tools
- Student Engagement
- Customer Service
- Product Recommendations
Timeline
Tutor
Tutor.com Inc.
03.2024 - Current
Retail Sales Associate
Superdry
07.2023 - 01.2024
Quick Service Food Server
Vivoli Orlando
05.2022 - 06.2023
Disney College Program Intern
Walt Disney World Resort
01.2022 - 05.2022
Crew Member
Chipotle Restaurant
06.2021 - 12.2021
Bachelor of Science - Marketing
UNC Greensboro
High School Diploma -
Frankfurt International School