Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Antoine Peterson

Cibolo,TX

Summary

Dynamic warehouse professional with a proven track record at H-E-B RDC, excelling in efficient packing and workplace safety. Demonstrated adaptability and strong team collaboration, significantly enhancing order accuracy and customer satisfaction. Recognized for optimizing processes and maintaining high standards in inventory management and sanitation.

Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Experienced with leading kitchen teams and optimizing operational workflows. Utilizes culinary expertise and leadership skills to ensure consistent quality and efficiency. Track record of enhancing menu offerings and maintaining strong supplier relationships.

Overview

15
15
years of professional experience

Work History

Order Selector

H-E-B RDC 203 Refrigerated Warehouse
11.2023 - Current
  • Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
  • Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
  • Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
  • Minimized damaged items through careful handling of fragile products while selecting orders.
  • Assisted in maintaining accurate inventory counts through regular cycle counting processes and reporting discrepancies when necessary.
  • Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Improved overall customer satisfaction by consistently meeting order deadlines and maintaining high levels of accuracy.
  • Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Safely and securely loaded items to prevent damage during transport.

Warehouse Manager

Mimi Morton LLC
01.2022 - 11.2023
  • Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.

Lead Mover

Two Broke Bartenders
04.2020 - 10.2023
  • Coordinated closely with warehouse management to ensure efficient storage solutions for clients'' belongings.
  • Mentored junior movers, providing guidance on best practices and industry standards.
  • Reduced damage claims through careful handling of fragile items and proper use of equipment.
  • Maintained accurate records of completed jobs, facilitating seamless billing procedures.
  • Exceeded performance targets consistently by implementing process improvements in packing and unpacking techniques.
  • Assisted clients in navigating complex relocation logistics, alleviating stress during the moving process.
  • Developed comprehensive move plans tailored to individual client needs and requirements.
  • Built strong relationships with clients to ensure repeat business and positive referrals.
  • Followed safety protocols to prevent accidents and injuries.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.

Kitchen Manager

Railgarten
06.2017 - 04.2020
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
  • Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Continuously updated kitchen equipment and technology to improve cooking efficiency and food quality.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.

Customer Service Representative

Talk Group (Comcast 3rd Party)
03.2010 - 01.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Diploma -

T.C Williams High School
Alexandria, VA
05-2008

Skills

  • Efficient packing
  • Workplace safety
  • Loading and unloading
  • Adaptability and flexibility
  • Reliable and punctual
  • Team collaboration
  • Task prioritization
  • Warehouse navigation
  • Kitchen equipment maintenance
  • Cleaning and sanitation
  • Food safety
  • Safe food handling
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Data entry
  • Computer proficiency
  • Customer relations
  • Time management

Languages

English
Native or Bilingual

Timeline

Order Selector

H-E-B RDC 203 Refrigerated Warehouse
11.2023 - Current

Warehouse Manager

Mimi Morton LLC
01.2022 - 11.2023

Lead Mover

Two Broke Bartenders
04.2020 - 10.2023

Kitchen Manager

Railgarten
06.2017 - 04.2020

Customer Service Representative

Talk Group (Comcast 3rd Party)
03.2010 - 01.2017

High School Diploma -

T.C Williams High School

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Antoine Peterson