Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Destiny Pray

Charlotte,NC

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success, with knowledge of service delivery and proven multitasking abilities.

Overview

4
4
years of professional experience

Work History

Functionality Tester

Best Buy
02.2023 - Current
  • Reduced customer complaints by rigorously testing products before release.
  • Supported continuous improvement initiatives by documenting test results and providing valuable feedback to development teams.
  • Improved product performance through thorough stress tests under various conditions.
  • Assisted in the launch of successful software releases by verifying that all critical issues were resolved prior to deployment.

Business Technical Support Lead

Spectrum
11.2021 - 01.2023
  • Led a team of support technicians, ensuring high-quality customer service and effective issue resolution.
  • Used ticketing systems to manage and process support actions and requests.
  • Improved first-call resolution rates with thorough troubleshooting techniques and extensive product knowledge.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

Security Installer

Johnson Controls Inc
09.2020 - 03.2021
  • Perform installations and deinstallations at various work-sites
  • Execute troubleshooting including assessment, diagnosis and repair
  • Proficiency with access control and REX
  • Serve as crew lead on selected projects
  • Complete out-of-state projects on a monthly basis.

Education

Certificate of Electrical and Electronic Systems Technology -

Lincoln College of Technology
Columbia, MD
06.2020

Skills

  • BOSCH
  • OHSA 30
  • AMAG
  • BOA
  • ESA
  • Customer Service
  • Problem-solving abilities
  • Data Entry
  • Call center experience
  • Conflict Resolution
  • Customer Relations
  • Call Center Operations
  • Microsoft Outlook
  • Order Processing
  • Team Development
  • Technical Support
  • Quality Control

Additional Information

Proactive teammate who prioritizes and adapts to ensure team success, Self-starter and self-motivated, Exceptionally quick learner and computer savvy, Abides by all safety guidelines, Able to perform in time-pressing circumstances

Timeline

Functionality Tester

Best Buy
02.2023 - Current

Business Technical Support Lead

Spectrum
11.2021 - 01.2023

Security Installer

Johnson Controls Inc
09.2020 - 03.2021

Certificate of Electrical and Electronic Systems Technology -

Lincoln College of Technology
Destiny Pray