Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success, with knowledge of service delivery and proven multitasking abilities.
Overview
4
4
years of professional experience
Work History
Functionality Tester
Best Buy
02.2023 - Current
Reduced customer complaints by rigorously testing products before release.
Supported continuous improvement initiatives by documenting test results and providing valuable feedback to development teams.
Improved product performance through thorough stress tests under various conditions.
Assisted in the launch of successful software releases by verifying that all critical issues were resolved prior to deployment.
Business Technical Support Lead
Spectrum
11.2021 - 01.2023
Led a team of support technicians, ensuring high-quality customer service and effective issue resolution.
Used ticketing systems to manage and process support actions and requests.
Improved first-call resolution rates with thorough troubleshooting techniques and extensive product knowledge.
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Security Installer
Johnson Controls Inc
09.2020 - 03.2021
Perform installations and deinstallations at various work-sites
Execute troubleshooting including assessment, diagnosis and repair
Proficiency with access control and REX
Serve as crew lead on selected projects
Complete out-of-state projects on a monthly basis.
Education
Certificate of Electrical and Electronic Systems Technology -
Lincoln College of Technology
Columbia, MD
06.2020
Skills
BOSCH
OHSA 30
AMAG
BOA
ESA
Customer Service
Problem-solving abilities
Data Entry
Call center experience
Conflict Resolution
Customer Relations
Call Center Operations
Microsoft Outlook
Order Processing
Team Development
Technical Support
Quality Control
Additional Information
Proactive teammate who prioritizes and adapts to ensure team success, Self-starter and self-motivated, Exceptionally quick learner and computer savvy, Abides by all safety guidelines, Able to perform in time-pressing circumstances
Timeline
Functionality Tester
Best Buy
02.2023 - Current
Business Technical Support Lead
Spectrum
11.2021 - 01.2023
Security Installer
Johnson Controls Inc
09.2020 - 03.2021
Certificate of Electrical and Electronic Systems Technology -