Antoine Shatteen
Customer Service
Jacksonville,FL
Summary
Dynamic professional with extensive experience at Fresh Express Salads, excelling in production line efficiency and food safety compliance. Proven problem-solver and collaborative team player, adept at stockroom organization and data entry. Recognized for enhancing workflow and maintaining high-quality standards, contributing to overall operational success.
Overview
21
21
years of professional experience
Work History
Line Worker
Fresh Express Salads
02.2024 - 08.2024
- Operated production line machinery to assemble salad components efficiently, ensuring timely delivery of fresh products to meet consumer demand.
- Monitored food safety standards throughout the production process, conducting regular checks to guarantee compliance with health regulations.
- Packaged finished salad products for distribution, maintaining accuracy in labeling and inventory management to support supply chain operations.
- Collaborated with team members during scheduled shifts to optimize workflow and minimize downtime, enhancing overall productivity on the line.
Customer Service Representative
Costco Call Center
06.2023 - 11.2023
- Provided exceptional customer support by addressing inquiries and resolving issues through multiple communication channels, ensuring a seamless customer experience.
- Utilized customer service software to track and manage customer interactions, enhancing response accuracy and efficiency.
- Collaborated with team members to develop strategies for handling high call volumes, improving overall service delivery during peak hours.
- Executed problem-solving techniques to address escalated customer complaints, maintaining professionalism and ensuring satisfactory resolutions.
Quality Control Inspector
Burris Logistics
02.2023 - 06.2023
- Conducted thorough inspections of inbound and outbound shipments to ensure compliance with quality standards and specifications.
- Documented inspection findings in detailed reports, facilitating communication with production teams to address quality issues promptly.
- Collaborated with warehouse staff to implement quality control procedures, enhancing operational efficiency and reducing product defects.
2nd Cook
JW Marriott
02.2021 - 12.2022
- Assisted in preparation and presentation of high-quality dishes for breakfast, lunch, and dinner services to ensure timely meal delivery.
- Collaborated with kitchen team to maintain cleanliness and organization of workstations, adhering to strict food safety and sanitation standards.
- Managed inventory by tracking ingredient usage and restocking supplies as needed to prevent disruptions in service flow.
- Trained new staff on kitchen operations, procedures, and safety protocols to enhance team efficiency and maintain consistency in service quality.
Line Operator
WL Plastics
05.2020 - 01.2021
- Operated production line machinery to ensure efficient and timely output of products, adhering to safety and quality standards.
- Monitored equipment performance, identifying and resolving operational issues to minimize downtime and maintain workflow efficiency.
- Conducted routine inspections of production processes to verify compliance with safety regulations and quality control measures.
- Collaborated with team members to optimize production schedules, ensuring alignment with inventory levels and demand forecasts.
- Maintained accurate records of production metrics, including output rates and material usage, contributing to effective resource management.
- Ensured a safe work environment by following all company policies and OSHA regulations, leading to fewer workplace accidents.
Shift Manager
Sonics Drive In
07.2017 - 12.2019
- Oversaw daily operations during scheduled shifts, ensuring adherence to food safety standards and quality control protocols.
- Managed team scheduling and labor allocation to maintain efficient service levels during peak hours.
- Trained new staff on food preparation procedures, customer service techniques, and point-of-sale system usage to enhance team performance.
- Developed and implemented workflow improvements that reduced order wait times and increased overall customer satisfaction.
Pricing Coordinator
Winn Dixie Supermarket
03.2014 - 02.2016
- Analyzed pricing data to identify trends and opportunities for competitive pricing adjustments, ensuring alignment with market conditions.
- Collaborated with store management to develop promotional pricing strategies that increased customer engagement and sales volume.
- Managed and updated pricing databases, ensuring all product prices reflected current promotions and markdowns accurately.
- Conducted regular audits of pricing integrity across all departments, addressing discrepancies promptly to maintain compliance with company policies.
Budget Technician
United States Marine Corps
12.2003 - 01.2006
- Managed budget execution by monitoring and analyzing financial transactions to ensure compliance with established policies and regulations.
- Utilized accounting software to track expenditures, ensuring accurate reporting and accountability of funds allocated for various projects.
- Conducted regular audits of financial records to identify discrepancies and implement corrective actions, enhancing financial integrity within the organization.
Education
Associate Of Business Administration - Business Administration And Management
Georgia Military College
Valdosta, GA05.2014
Skills
Stockroom organization
Timeline
Line Worker
Fresh Express Salads
02.2024 - 08.2024
Customer Service Representative
Costco Call Center
06.2023 - 11.2023
Quality Control Inspector
Burris Logistics
02.2023 - 06.2023
2nd Cook
JW Marriott
02.2021 - 12.2022
Line Operator
WL Plastics
05.2020 - 01.2021
Shift Manager
Sonics Drive In
07.2017 - 12.2019
Pricing Coordinator
Winn Dixie Supermarket
03.2014 - 02.2016
Budget Technician
United States Marine Corps
12.2003 - 01.2006
Associate Of Business Administration - Business Administration And Management
Georgia Military College
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