Antoine Taylor
Indianapolis,IN
Summary
Motivated IT Support equipped for preparing and scheduling meetings, writing reports and designing external communications. Supports writing policy and procedure proposals while building professional relationships with partners and clients.
Overview
5
5
years of professional experience
Work History
IT Support
Federal Emergency Management Agency, FEMA
04.2024 - Current
- Ensured smooth office operations by resolving technical issues promptly and liaising with IT support services when necessary.
- Monitored POS system functionality, reporting any issues to IT support for timely maintenance or repairs.
- Developed strong relationships with internal departments such as HR or IT support teams improving operational efficiency.
- Collaborated with other departments such as human resources, IT support staff, or other stakeholders involved in successful completion of training programs.
Warehouse Worker
Lowes Home Improvment
06.2023 - Current
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Moved furniture and boxes using utility dolly and truck ramp.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Help Desk Associate
Residential Warranty Services
06.2022 - 07.2023
- Actively participated in department meetings, contributing valuable insights towards improving IT services.
- Helped streamline repair processes and update procedures for support action consistency.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
System Support Tech
Johnson Controls
03.2021 - 09.2021
- Monitored network hardware operations to evaluate proper configuration.
- Performed network security design and integration duties.
- Installed and wired system devices using standard product setup and electrical knowledge.
Warehouse Worker
Lowes Home Improvment
02.2019 - 02.2021
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Moved furniture and boxes using utility dolly and truck ramp.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Bachelor of Science - Management Information Systems
University of Maryland - College Park
College Park, MDAssociate of Applied Science - Information Technology
Purdue University
West Lafayette, IN10.2023
Skills
- Cost Audit Support
- First Line IT Support
- Audit Support
- Basic IT support
- IT support
- IT support experience
- IT Support Services
Timeline
IT Support
Federal Emergency Management Agency, FEMA
04.2024 - Current
Warehouse Worker
Lowes Home Improvment
06.2023 - Current
Help Desk Associate
Residential Warranty Services
06.2022 - 07.2023
System Support Tech
Johnson Controls
03.2021 - 09.2021
Warehouse Worker
Lowes Home Improvment
02.2019 - 02.2021
Bachelor of Science - Management Information Systems
University of Maryland - College Park
Associate of Applied Science - Information Technology
Purdue University
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