Antoine Waters
Allentown,PA
Summary
Dynamic professional with a proven track record in customer assistance and GPS navigation mastery, honed across roles at Autozone and Infonxx. Excelled in enhancing customer satisfaction and maintaining impeccable driving records. Demonstrated exceptional communication and problem-solving skills, significantly improving operational efficiency and client support.
Overview
21
21
years of professional experience
Work History
Commercial Driver and Cashier
Autozone
2503 Nazareth Road,Easton Pa 18045
05.2022 - 04.2024
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Completed daily route consisting of up to [Number] stops, focusing on safety and timeliness.
- Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
- Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
Driver Helper
West End Express
43 South 13th Street,Easton Pa 18042
02.2018 - 01.2022
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
Stock and Store Maintenance
Sports Authority
3855 Dryland Way,Easton Pa 18045
01.2015 - 05.2015
- In charge of keeping the store stocked with new items,maintaining 100 percent of inventory on the floor
- Stocked the store with new deliveries and maintained the shelves and presentation of merchandise
- Use my communication skills to help customers
Resident Assistant at N.C A&T State University
Aggie Suites
100 N.Booker Street,Greensboro NC,27411
08.2003 - 08.2004
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
Call Center Representative
Infonxx
5420 McLeansville Road,Greensboro NC,27301
05.2003 - 08.2003
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Master of Science - Finance
North Carolina A&T State University
Greensboro, NC12-2006
Skills
- GPS navigation mastery and delivery of merchandise
- Customer assistance
- Cash Register
- Plot structuring
Timeline
Commercial Driver and Cashier
Autozone
05.2022 - 04.2024
Driver Helper
West End Express
02.2018 - 01.2022
Stock and Store Maintenance
Sports Authority
01.2015 - 05.2015
Resident Assistant at N.C A&T State University
Aggie Suites
08.2003 - 08.2004
Call Center Representative
Infonxx
05.2003 - 08.2003
Master of Science - Finance
North Carolina A&T State University