Hi, I’m
Antoine Watkins
Chesapeake,VA
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
12
years of professional experience
Work History
Shake Shack
Shift Manager
10.2018 - 03.2024
Job overview
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Defined clear targets and objectives and communicated to other team members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained and mentored new employees to maximize team performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Launched quality assurance practices for each phase of development
- Kept employees operating productively and working on task to meet business and customer needs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Cracker Barrell
Cook Trainer
08.2016 - 10.2018
Job overview
- Supervised and monitored students' use of tools and equipment.
- Cooked same meals over and over during shifts with exact quality results.
- Performed instructional services for [Type] and [Type] vocational and occupational subjects.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Enforced cooking, plating and garnishing rules across shifts and staff members.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Supported management strategies to build cooperative and skilled kitchen team.
- Monitored and managed kitchen staff during busy rush periods to maintain service levels.
- Directed team in off-peak ingredient preparation and restocking work.
- Established goals for courses with organized outlines and detailed lessons.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
Ruby Tuesday
Garden Bar Specialist
09.2012 - 09.2016
Job overview
- Followed food safety practices and sanitation guidelines.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Maintained composure and work quality while under stress.
- Monitored food temperature, discarding items not stored correctly.
- Cleaned and maintained work areas, equipment and utensils.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Lifted and carried heavy materials.
- Trained new staff on food preparation and safety procedures.
- Assisted in setting up and breaking down kitchen stations.
- Stocked and rotated food items according to expiration dates.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Removed trash and cleaned kitchen garbage containers.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained high personal grooming standards and uniform presentation.
- Pushed, pulled and transported large loads and objects.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Education
SUNY UlsterStone Ridge, NY
No Degree from Business Administration
Skills
- Policy Administration
- Plan Projects
- Problem-Solving Techniques
- Revenue Generation
- Consumer Protection
- Motivating Performers
- Reporting
- Guest Relations
- Team Meetings
- Opening and Closing Procedures
- Team Member Motivation
- Margin Goals
- Customer Experience Management
- Safe Balancing
- Shift Work
- Staff Training and Onboarding
- Shipment Preparation
- Energetic and Enthusiastic
- Directing Team Members
- Strength and Conditioning
- Hospitality Management
- Verbal and Written Communication
- Cash Handling
- Payment Processing
- Accurate Money Handling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Manager
Shake Shack
10.2018 - 03.2024
Cook Trainer
Cracker Barrell
08.2016 - 10.2018
Garden Bar Specialist
Ruby Tuesday
09.2012 - 09.2016
SUNY Ulster
No Degree from Business Administration