Antoine Webster
Conyers,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Video Intake Coordinator
Esquire Deposition Solutions, LLC
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Technical Support Representative
Service Titans
2018.06 - 2023.01
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Representative
United States Postal Service, USPS
2012.03 - 2018.05
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor Of Administrative Studies - Specializing in Entrepreneurship
North Carolina Central University
Durham, NC05.2008
Skills
- Call Transfers
- Operational Requirements
- Patient Scheduling
- Office Supplies and Inventory
- Meeting Support
- Computerized Maintenance Management Systems
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Technical Support Representative
Service Titans
2018.06 - 2023.01
Customer Service Representative
United States Postal Service, USPS
2012.03 - 2018.05
Video Intake Coordinator
Esquire Deposition Solutions, LLC
Bachelor Of Administrative Studies - Specializing in Entrepreneurship
North Carolina Central University
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