Antoine Williams
Belzoni,MS
Summary
IT professional experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Tech-savvy professional with advanced training and experience in Information Systems. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Application Developer IV
Mississippi Department of Human Services
Terry, MS
01.2024 - Current
- Collaborated with other developers to resolve issues related to application development process.
- Analyzed requirements and designed system architecture for new applications.
- Documented design specifications, test plans and code changes in accordance with industry standards.
- Tested developed applications for functionality, performance and scalability before deployment.
- Configured servers, databases and networks to ensure optimal performance of applications.
- Optimized existing database structures by creating indexes, stored procedures and triggers as needed.
- Provided technical support for users experiencing difficulties with installed applications.
- Researched emerging trends in application development technology and proposed solutions accordingly.
- Trained and coached new hires and junior developers and shared insight into ways to meet tight deadlines and improve overall efficiency.
- Contributed to requirements gathering and design development meetings.
- Performed testing on user defined functions and triggers.
- Met with clients to brainstorm in discussion meetings.
- Promoted positive customer support training experience after application completion.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Established clear system performance standards and wrote specifications.
- Developed requirements for system modifications and new system installations.
Foreign Labor Coordinator
Mississippi Department of Employment Security
Jackson, MS
07.2023 - 01.2024
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Developed strategies to improve operational procedures and reduce costs.
- Organized team events to promote a positive work environment.
- Assisted with the preparation of presentations for senior management meetings.
- Provided technical support to staff members regarding software applications and hardware systems.
- Maintained calendars of upcoming events, meetings and deadlines.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Organized travel plans for business trips including flights, hotels, car rentals.
- Maintained records of customer needs and preferences.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
System Analyst
Verizon Enterprise
Clinton, MS
03.2020 - 09.2022
- Developed system requirements documents and analyzed user needs to ensure the delivery of quality software solutions.
- Provided technical support for users, troubleshooting any issues that arose in their use of software applications.
- Identified opportunities for process improvement by analyzing existing systems, processes, and customer feedback.
- Designed databases using SQL queries to store information in an efficient manner.
- Assisted in the development of training materials for end-users on how to use new or modified systems effectively.
- Collaborated with developers, designers, business analysts, project managers, IT staff members to ensure successful implementation of projects.
- Resolved complex technical problems by working directly with vendors or other external resources when necessary.
- Maintained up-to-date knowledge about technology developments related to the organization's business processes.
- Diagnosed issues encountered during testing phases by examining logs files or debugging code when necessary.
- Coordinated installation of updated computer programs and systems.
- Troubleshot and resolved problems with programs and systems.
- Developed streamlined task system to provide more effective workflows for both peers and management staff.
- Trained staff and users to work with computer systems and programs.
- Assisted staff and users with computer malfunctions and program problems.
Local Veteran Representative
Mississippi Department of Employment Security
Jackson, MS
08.2019 - 03.2020
- Provided assistance to veterans and their families in obtaining benefits from the VA.
- Assisted veterans with appeals for disability claims or other requests for benefits.
- Conducted outreach activities to inform veteran community of available services and programs.
- Coordinated service delivery between veteran organizations, state agencies and local support groups.
- Maintained accurate records of all veterans' case files and contact information.
- Researched Veteran Administration regulations, policies and procedures related to benefit eligibility requirements.
- Organized group meetings to discuss issues affecting veterans in the area.
- Participated in training sessions to stay up-to-date on changes in laws governing veterans' benefits.
- Responded promptly to inquiries from veterans regarding their rights under federal law or department policy.
- Served as a resource for family members seeking additional information about available services for veterans.
- Assessed individual needs of clients based on interviews and assessments conducted.
- Developed strategies to improve access to services for underserved populations.
- Provided referrals to appropriate resources when needed.
- Advised clients on how best to utilize available benefits according to their particular situation.
- Collaborated with other social service providers such as employment counselors, housing specialists and legal aid attorneys.
- Monitored client progress towards goals set during initial assessment period.
- Documented all contacts with clients in an organized manner within agency database system.
- Attended staff meetings regularly to keep abreast of new developments in veteran care field.
- Participated in community events that promote awareness of veteran's issues and concerns.
- Assisted veterans in preparing forms, documents and applications for benefits.
- Interviewed veterans and dependents to determine eligibility for federal and state benefits.
- Mentored new employees on laws, regulations and organization policies to reduce onboarding time.
- Inspected and supervised veteran educational programs at colleges, on-the-job training sites and apprenticeship programs.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Acted as role model for clients by exhibiting positive behaviors.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
Lead Instructor
Virginia College in Jackson
Jackson, MS
10.2017 - 12.2018
- Developed lesson plans to ensure that all educational objectives were met.
- Maintained up-to-date records of student progress and attendance.
- Evaluated student's work, providing constructive feedback and guidance as needed.
- Assisted in designing course materials such as syllabi, handouts, and exams.
- Coordinated with other instructors to create a cohesive learning environment.
- Provided support to students by answering questions during class time or via email and phone outside of class hours.
- Facilitated group discussions among students to encourage active engagement in the material being taught.
- Implemented effective teaching strategies to maximize student learning outcomes.
- Managed classroom dynamics by addressing disruptive behavior in an appropriate manner.
- Monitored student comprehension levels throughout the duration of courses.
- Encouraged students to participate in activities that promoted critical thinking skills.
- Incorporated technology into lessons whenever possible to engage students with varied learning styles.
- Assessed student performance using rubrics, quizzes, tests., and documented results.
- Collaborated with colleagues on curriculum development projects and initiatives.
- Utilized various assessment methods including formative assessments, summative assessments., to gauge student understanding of material being taught.
- Attended faculty meetings regularly and contributed ideas towards improvement of instruction techniques.
- Kept abreast of current trends in education industry through professional development opportunities.
- Encouraged development of communication and critical thinking skills through moderated class lectures.
- Created successful class and activity plans based on student needs and objectives.
- Managed and organized class records and reports.
- Differentiated instruction to provide inclusive learning opportunities catered to varying abilities.
- Developed school culture devoted to comprehensive student help through education, social and emotional improvements.
- Coached teachers on how to improve classroom management, teaching strategies and student engagement.
- Worked with faculty, students and administrators to evaluate and improve program outcomes.
- Used videos, lectures and moderated discussions to engage students during class.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Remained calm and patient in student interactions to support individual growth and development.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Participated in workshops, trainings and conferences to improve educational skills.
- Led students through safety procedures for active shooter and fire drills.
- Prepared and graded subject tests for students.
Training NCO
Army National Guard VA
Jackson, MS
10.2002 - 05.2012
- Coordinated training schedules and facilitated classroom instruction for Soldiers and NCOs.
- Assisted in the development of individualized learning plans based on skills assessment results.
- Developed lesson plans, conducted evaluations, and provided feedback to improve training effectiveness.
- Provided guidance to personnel regarding Army regulations, policies, and procedures related to training activities.
- Managed resources including budgeting, equipment procurement, supply requisitioning, and maintenance of records.
- Maintained current knowledge of applicable regulations and directives pertaining to training operations.
- Ensured compliance with safety standards during all courses of instruction and supervised practical exercises.
- Collaborated with other organizations to coordinate joint training initiatives aimed at meeting mission objectives.
- Created training documents such as handouts, manuals, guidelines, presentations., for use in classrooms.
- Planned special events such as graduation ceremonies or awards programs recognizing successful trainees.
- Served as a liaison between senior leadership teams and personnel assigned to specific training programs.
- Mentored specific employees on areas in need of improvement.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Supervised, evaluated or referred instructors to skill development classes.
Education
Master of Arts - Master Information System/Cybersecurity
University of Phoenix
Tempe, AZ12-2017
Bachelor of Arts - Information Technology/Networking
University of Phoenix
Phoenix, AZ08-2012
Skills
- Customer Support
- Database configuration
- Training and mentoring
- Application design
- End-User Training
- Quality Standards
- Application testing
- Verbal and written communication
- Agile project management
- Specification Development
- Reporting capabilities
- System Upgrades
- Applications Development
- Interdepartmental Coordination
- Analytics
Certification
Cybersecurity Certificate - 2017
Affiliations
- Car Enthusiast
- Music Producer
- Outdoor Activities
- Gaming
Accomplishments
- Army Commendation Medal
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Iraq Campaign Medal
- Overseas Service Ribbon
- Army Forces Reserve Medal
Timeline
Application Developer IV
Mississippi Department of Human Services
01.2024 - Current
Foreign Labor Coordinator
Mississippi Department of Employment Security
07.2023 - 01.2024
System Analyst
Verizon Enterprise
03.2020 - 09.2022
Local Veteran Representative
Mississippi Department of Employment Security
08.2019 - 03.2020
Lead Instructor
Virginia College in Jackson
10.2017 - 12.2018
Training NCO
Army National Guard VA
10.2002 - 05.2012
Master of Arts - Master Information System/Cybersecurity
University of Phoenix
Bachelor of Arts - Information Technology/Networking
University of Phoenix