Antoine Williams
Denver,USA
Summary
Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals while willing to take on any task to support team and help business succeed. Proactive professional with a strong background in driving process improvement initiatives, developing and motivating teams and increasing customer satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Senior Operations Administrator III
Fedex
11.2023 - Current
- Provides clerical support to various management and operational functions, including, but not limited to photocopying, filing, faxing, emailing and answering telephone
- Reviews, researches and/or enters data in various systems to support respective functional area
- Compiles data and provides various regular and adhoc reports to management for review and determination
- Services as frontline customer service to receive, solve and/or escalate customer inquiries and issues
- Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and / or files for review
- Responsible for records management tasks such as maintenance, destruction and inventory in addition to the above essential functions, the noted below: Additional Quality Assurance / Loss Prevention essential functions
- Ensures all packages receive appropriate scan statuses
- Inspects and handles hazardous material damages as per policy
Manager of Operations
Amazon
02.2023 - 11.2023
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- On boarded eight (8) new Area Managers (AMs) (I and II) through November 2020 to October 2021
- Developed 6 Tier One (1) associates to become Processing Assistances (PAs) through development on shift as team leaders, and conducted onsite interviews for hiring and developing the best
- Shift lead to directly report to Senior Leaders, Op Managers and Point of Contact (POC) for shift on BHN to speak to all metrics in Customer Returns (CRETS)
- Outlined standard work Quip for new Area Managers (AMs) to use for daily checklist to ensure all deliverables are met, whilst providing a guide to action a 4-day work week without over focusing on only deliverables and not associate engagements
- Created Word / Excel Document in the form of a baseball card or promo document to track Area Managers accomplishments for next level promotion
- Implemented process improvement strategies to reduce cost and improve efficiency, while establishing operational policies, procedures, standards and objectives in alignment with organizational goals
- Subject Matter Expert (SME) for problem solve department/stations
- Reduced problem solve (damaged packages) backlog by 176% YoY after taking over problem solve, issuing standard work and building out problem solve team
- BHN – original headcount of problem solve trained associates of 67 on shift -> increased to 143 trained associates
- Increased Problem Solve UPH from 14 to 22.24 since February 2023 while increasing headcount and staffing percentage
- Site driver of MYS (Mind Your Step) safety shoe program taking site from 73% purchase to 96% over course of 8 months driving mechanics 23% purchase rate
- Responsible for Daily Operating Plan and team schedules for Area Managers to execute operation plan based on volume availability of Inbound Loads in order to meet network Through Put Hour (TPH) throughout the sort
- Increase TPH goal from 40 to 62 from March 2023 to October 2023 while decreasing headcount and staffing percentages
- Created a support calculator spending excel in-shift labor adjustments for all AMs to use and accurately perform their shift according to TPH and sound business owner and developed an automated email notification for previous day planning alerting associates of their assigned Lane Assignment for a fast start
- Created a standard work for Add-Ins and removing all Add-Ins/destroying gaylords from all lanes as of 04/20/2023
- 2023 total add-ins volume $21.4M vs Total volume for 2023: $17.2M
Transportation Manager
Amazon
09.2019 - 02.2023
- Prevented excess turnover by engaging, motivating and recognizing employee performance
- Developed four (4) Transportation Associates to become Leads through development on shifts and conducted onsite interviews for hiring and developing the best since December 2019
- On boarded two (2) new Leads (Tier III) to become Transportation Area Managers (TAMs) through development on shift as team leaders since February 2020
- Created automated email notification for previous day planning alerting Transportation Area Managers (TAMs) to complete weekly 1:1s with transportation associates for continued development, coaching and mentoring of job functions
- Achieved timely load coverage, customer care and billing with successful day-to-day operations leadership
- Developed CPT (Critical Pull Time) spreadsheet to ensure transportation associates departed Outbound Loads by scheduled departure time to meet downstream customer expectations
- Communicated with Senior Operations Team to ensure under palletized pallets, shuttles or cart volume merged to increase trailer utilization of 99% - 100% to decrease cost savings on a number of outbound loads departing
- Demonstrated cost saving of underutilized loads of 3rd Party Carriers of removing excessive loads to depart site with a cost savings of 2.1M since January of 2022 based on cube volume loaded to Outbound loads
- Oversaw carriers, tracking performance and compliance with laws and policies while meeting delivery timelines by resolving transportation, logistics and customers issues
- Responsible for overseeing fleet maintenance, keeping vehicles in good operating condition while identifying areas in need of improvement by monitoring KPIs
- Coordinated regular reporting covering transportation operations for internal and external review while accomplishing daily and monthly goals through oversight to staff activities
- Documented incident and accident reports while investigating root causes to decrease red light hookups and trailer incidents in trailer yard to improve driver safety
- Maintained yard utilization based on CAP report, Big Push volume to yard capacity based on dock door availability and yard space capacity maintaining 45% to 50 % yard space utilization
- Partnered with offsite companies to utilize additional parking spaces during peak season to stage empty trailers to maximize trailer space on site
- Drove 3rd Party Carrier incidents and accidents from 37% to 17% since January 2021 while meeting with third party carriers weekly to discuss standard work, policies and procedures
Logistics Specialist
Amazon
06.2016 - 09.2019
- Completed inventory transactions and processing with computer system and mobile technology
- Maintained inventory controls by collecting stock location orders, printing requests and documenting materials used
- Responsible for material coming into warehouse, inspected for damage and verified quantity against documentation and kept inventory numbers accurate through regular cycle counting and year-end physical inventory
- Drafted shipment BOLs, packing lists, invoices and shipping labels while tracing in-transit loads to stay updated on shipment status
- Reviewed logistics performance with customers against targets, benchmarks and service agreements
Office Manager
Environment Designs, Inc.
10.2015 - 02.2016
- Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management while managing daily workloads by organizing schedules and delegating tasks
- Completed advanced clerical tasks, including account reconciliation, document management, updated personnel records to document promotions, performance reviews and other employee transactions
- Assisted with human resources duties to facilitate recruiting, interviewing and onboarding processes as well as working with staff and other managers to identify and execute process improvements
- Maximized employee performance with hands-on training and close mentoring
- Collaborated with administrative staff on billing, accounts payable and other financial tasks as well as fielding questions from staff, customers and vendors using phone and email
- Handled all past due accounts retrieving over a quarter million dollars and developed collection program for delinquent accounts while working closely with CFO with end of month financial reports
- Responsible for overseeing employee recruitment, training and onboarding processes while keeping paperwork updated with internal standards and legal requirements
- Monitored employee performance using real-time data and reports
Warehouse Supervisor
UPS
01.1998 - 08.2015
- Directed warehouse functions, including order selection, packaging, loading, and product replenishment while creating and maintaining important daily reports used by warehouse and operations team members
- Monitored warehouse for safety hazards and applied OSHA guidelines to mitigate issues and safeguard staff and documented incident and accident reports while investigating root causes to improve employee safety
- Responsible for supervising and training warehouse team to uphold safety and compliance with regulations
- Met peak warehouse demands with well-coordinated staff schedules and motivated team ready to handle challenging production requirements
- Coached, trained and mentored warehouse employees in important protocols and practices
- Analyzed workflow processes while implementing adjustments to increase productivity, developed strategies and adjustments to improve safety, quality and productivity and established operational procedures to verify incoming and outgoing shipments
Education
AAS -
Westwood College of Technology
Denver, COAssociate in Science (A.S.) -
Colorado Northwestern Community College
Rangeley, ColoradoSkills
- Key Performance Indicator Monitoring
- Employee Review Process
- Time Allocation Planning
- Workforce Motivation
- Efficiency Enhancement
- Continuous Improvement Strategies
- Operational Oversight
- Informed Decision-Making
- Supply Chain Coordination
- Operational excellence
- Operational planning
- Warehouse operations
- Incident reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Healthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leave4-day work weekPersonal development programsCareer advancementWork-life balanceFlexible work hoursCompany CultureTeam Building / Company RetreatsTimeline
Senior Operations Administrator III
Fedex
11.2023 - Current
Manager of Operations
Amazon
02.2023 - 11.2023
Transportation Manager
Amazon
09.2019 - 02.2023
Logistics Specialist
Amazon
06.2016 - 09.2019
Office Manager
Environment Designs, Inc.
10.2015 - 02.2016
Warehouse Supervisor
UPS
01.1998 - 08.2015
Associate in Science (A.S.) -
Colorado Northwestern Community College
AAS -
Westwood College of Technology
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