Antoine Willis
Richton Park,Illinois
Summary
Highly motivated, with over 15 years' experience in operations and management environments. Proven track record of managing and improving operations and account maintenance, applying strong analytical acumen and innovative and successful problem-solving skills. Experience building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Outstanding budget management skills. Results-oriented leader with excellent communication and motivational skills. Able to develop staff and build productive teams. Creative and resourceful in community relationships and marketing. Flexible and adaptable to changing priorities.
Overview
20
20
years of professional experience
Work History
General Manager
Willis Transportation Services Inc
02.2009 - 05.2022
- Cultivated and strengthened lasting client relationships by anticipating customer needs and asking for feedback
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Promote positive customer experience through day-to-day supervision and management
- Direct and coordinate, through subordinate managerial personnel, activities of operations to obtain optimum use off equipment, facilities and personnel
- Review and analyze expenditure, financial, and operations reports to determine requirements for increasing profits, such as need for expansion of existing schedules, or extension of routes or new routes
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Prepare recommendations on findings for management evaluation
- Approves requisitions for equipment, materials, and supplies within limits of operations department budget
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Operations Manager
Better Weigh Medical Clinic
02.2015 - 05.2021
- Meet with physicians continually to strategize best course of action in constantly growing and changing environment
- Review and direct review of, personnel records to determine names, rates of pay, and occupations of newly hired personnel
- Compiles payroll data, such as hours worked, sales, taxes, insurance, and dues to be withheld, and employee identification number, from timesheets and other records
- Reviews payroll to ensure accuracy
- Came up with strategic goals for managers while breaking down contracts between site and vendors
- Handle profit/loss revenue summaries
- Proficient with CMS
Direct Support Professional
Carc Inc
01.2002 - 10.2006
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Respite Care Provider
Seguin Services Inc.
02.2002 - 12.2003
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
- Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
- Communicated proactively with primary caregivers regarding any changes in patient status or condition during respite stays.
- Received consistent positive feedback from families on the quality of care provided, contributing to a high level of client satisfaction.
Education
MBA - Business Management
Governors State University
Park Forest, IL12-2025
Bachelor of Arts - Management
Governors State University
Park Forest, IL05.2023
Associate of Art -
Iowa Central Community College
Fort Dodge, IA01.2021
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
Timeline
Operations Manager
Better Weigh Medical Clinic
02.2015 - 05.2021
General Manager
Willis Transportation Services Inc
02.2009 - 05.2022
Respite Care Provider
Seguin Services Inc.
02.2002 - 12.2003
Direct Support Professional
Carc Inc
01.2002 - 10.2006
MBA - Business Management
Governors State University
Bachelor of Arts - Management
Governors State University
Associate of Art -
Iowa Central Community College
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