Antoinett Allen
Las Vegas,NV
Summary
Knowledgeable Budtender with relevant experience in cannabis retail. Familiarity with various strains, products and their medicinal benefits proves invaluable for providing customer satisfaction. Strong communication skills, combined with deep understanding of compliance and safety regulations within the industry, ensures a safe and efficient sales process. Previous role resulted in improved customer service ratings due to personalized product recommendations based on individual needs. Hardworking sales and service team member proficient in preparing, packaging and displaying flowers, concentrates and edibles. Successful at operating with speed and efficiency to meet demand in fast-paced environments. Good relationship-building, organizational and multitasking abilities.
Overview
26
26
years of professional experience
Work History
Budtender
Planet 13 Las Vegas
Las Vegas, NV
04.2021 - 07.2024
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Operated cash registers to process payments from customers.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Assisted customers in selecting the best products for their needs.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
- Greeted customers and promoted various cannabis products.
- Advised customers regarding safety measures necessary for cannabis consumption.
- Handled large volume of cash with high accuracy and security each day.
Home Health Aide
Father N Law
Las Vegas, NV
04.2014 - 11.2019
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Administered medications as instructed by physician or nurse practitioner.
- Engaged patients in recreational activities such as reading books or playing games.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Prepared meals and snacks according to prescribed diets.
- Transported clients to doctor appointments and social events.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Improved patient outlook and daily living through compassionate care.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
Assistant Manager
Debs Shop
Moreno Valley, CA
03.2006 - 07.2009
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
Shift Leader
Kmartcorp
Moreno Valley, CA
09.2005 - 02.2007
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Analyzed sales data to identify trends and areas for improvement.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Monitored inventory levels and ordered supplies as needed.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Monitored employee performance and provided feedback for improvement.
2nd Assistant Manager
UltraStar Cinemas
Moreno Valley, CA
11.2004 - 02.2007
- Created weekly schedules for store personnel based on projected customer traffic patterns.
- Ensured compliance with safety regulations while administering disciplinary action when necessary.
- Conducted regular meetings with store personnel to discuss performance goals and objectives.
- Participated in local community events related to business promotion initiatives.
- Performed periodic audits to verify accuracy of financial documents.
- Resolved customer complaints in a timely manner.
- Assisted with the development of staff training programs and materials.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
Head of Cosmetics
Walgreen's Pharmacy
Moreno Valley, CA
02.2000 - 07.2003
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Alarm Dispatcher
Command Center
Corona, CA
01.1999 - 06.2003
- Utilized computer-aided dispatch system to record data related to incidents requiring police response.
- Interpreted maps and directions for responding units when necessary.
- Evaluated situations quickly and accurately in order to provide appropriate level of support while minimizing risk of injury or property damage.
- Assigned radio codes for all dispatched units, ensuring accuracy in communications.
- Coordinated communication between responding officers, dispatchers and other personnel on an ongoing basis.
- Responded promptly to all incoming requests for service or assistance from citizens, law enforcement agencies or other organizations.
- Received and processed emergency calls from the public, providing appropriate response.
- Prepared written reports regarding incident details and actions taken by responders.
- Maintained contact with supervisors throughout shift to report progress and any pertinent information relating to the situation at hand.
- Verified alarm signals with callers to ensure accuracy of information provided.
- Dispatched resources within established guidelines based on priority of need and availability of resources.
- Maintained accurate records of incoming and outgoing calls, including time received and dispatched.
- Performed administrative tasks such as filing paperwork associated with calls for service.
- Monitored alarm systems to detect any irregularities or malfunctions.
- Provided technical guidance to field personnel as needed in order to resolve issues quickly and safely.
- Operated control panels granting entry or access to authorized individuals, using live camera footage to view faces and identification cards and remotely unlocking doors and gates.
Home Health Data Entry
Kaiser Permanente
Riverside, CA
03.1999 - 11.2001
- Reviewed existing information for accuracy and made necessary corrections.t
- Organized files according to established procedures for easy retrieval later on.
- Verified accuracy and completeness of data entry into the database system.
- Created spreadsheets to track data entries.
- Assisted colleagues with resolving any issues related to data entry operations.
- Operated various office equipment such as scanners, printers. when required.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Prepared summaries of daily work completed for review by supervisors.
- Scanned documents into appropriate databases for storage purposes.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
Education
Associate of Arts - Liberal Arts And General Studies
Riverside City College
Riverside, CA06-1997
Some College (No Degree) - Medical Billing Certification
US Medical School
Riverside, CA06-1995
Skills
- Changing out tills
- Preparing packages
- Maintaining security
- Loss Prevention
- Building rapport
- Cash handling experience
- Customer Education
- POS System Operation
- Inventory Management
- Store Organization
- Payment Processing
Timeline
Budtender
Planet 13 Las Vegas
04.2021 - 07.2024
Home Health Aide
Father N Law
04.2014 - 11.2019
Assistant Manager
Debs Shop
03.2006 - 07.2009
Shift Leader
Kmartcorp
09.2005 - 02.2007
2nd Assistant Manager
UltraStar Cinemas
11.2004 - 02.2007
Head of Cosmetics
Walgreen's Pharmacy
02.2000 - 07.2003
Home Health Data Entry
Kaiser Permanente
03.1999 - 11.2001
Alarm Dispatcher
Command Center
01.1999 - 06.2003
Associate of Arts - Liberal Arts And General Studies
Riverside City College
Some College (No Degree) - Medical Billing Certification
US Medical School
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