Antoinette Allen-Murrell
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
1
1
Certificate
Work History
Customer Experience Specialist
Sedgwick (7 Years Hybrid)
05.2015 - 08.2023
- Inbound/Outbound calls via Interaction Desktop and Interaction Scripter (computer based phone systems).
- Communicating with customers, clients and vendors to include; both front and back end users via online chat and email platforms to deliver outstanding customer service.
- Contacting business partners, processing a minimum of 10 business reply forms per hour to ensure proper compliance of FDA issued and voluntary auto, consumer product and food recalls.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Delivered exceptional customer service to over 50 customers daily by leveraging extensive knowledge of products, services and creating a welcoming, positive experience.
Accounts Payable and Receivable Specialist
Winn-Dixie Stores, Inc
04.2003 - 12.2003
- Bookkeeping and Accounting to include both Accounts Payable and Accounts Receivable.
- Researching and replying to customer requests related to billing questions and processing refund checks.
- Tracked customer invoices to facilitate prompt and accurate payments.
- Responded to over 50 vendor inquiries and requests via phone, email or online chats for information to maintain relationships and provide timely support.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared monthly reports of accounts receivable and accounts payable for management review.
- Input financial data and produced reports using Peachtree.
Data Entry Clerk
IRS
01.1995 - 09.2000
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Education
Certification - Highway Safety / Construction Maintenance
Clara White Mission
Jacksonville, FL03.2013
Certification - Medical Billing And Insurance Coding
Sanford-Brown Institute
Jacksonville, FL12.2009
Skills
- Front Desk Experience
- Appointment setting
- Insurance Verification
- Payment posting
- HIPPA regulations
- Regulatory Compliance
- Complaint Resolution
- De-Escalation Techniques
- Medical Terminology Knowledge
- Client Advocacy
- Cross-Functional Collaboration
- Training Development Aptitude
- Accounts and Documents Management
- Administrative Office Support
- Alpha/Numeric, 10-Key by touch Data Entry
- Strong Analytical and Problem Solving Skills
- Organization
- Office Equipment Proficiency
- Computer Literate (Microsoft Word, Excel, One Note, PowerPoint, One Drive, Outlook and Teams)
- Multi-Line Phone Systems
- Remote Office Availability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Experience Specialist
Sedgwick (7 Years Hybrid)
05.2015 - 08.2023
Accounts Payable and Receivable Specialist
Winn-Dixie Stores, Inc
04.2003 - 12.2003
Data Entry Clerk
IRS
01.1995 - 09.2000
Certification - Highway Safety / Construction Maintenance
Clara White Mission
Certification - Medical Billing And Insurance Coding
Sanford-Brown Institute
- Medical Billing & Insurance Coding
- CPR & AED
- OSHA
- EPA Universal
Certification
- Medical Billing & Insurance Coding
- CPR & AED
- OSHA
- EPA Universal
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