Antoinette Ashley
Milwaukee,WI
Summary
- To obtain gainful employment with a company that provides upward mobility. Handling confidential documents
- Meeting deadlines and/or prioritizing tasks. Experience Handling competing priorities.
- Identifying and resolving problems for a customer
- Experience with application of policy, procedures, state statutes, or administrative code.
- Experience with income-based programs. Experience creating (drafting) written reports.
- Experience Using CARES, CWW, CSAW, CCPI, ECF or other similar databases.
- Writing and interpreting information orally to clients or customers.
- Experience making unbiased decisions
- Experience with investigation techniques.
- Data entry.
- Experience Handling stressful situations.
- Experience De-escalating situations.
Overview
9
9
years of professional experience
Work History
EXECUTIVE ADMINISTRATIVE SUPPORT SPECIALIST
Social Development Commission
04.2022 - Current
- Serve as first point of contact to the CEO's office
- Answer and direct calls into the Executive Office
- Schedule meetings and providing personalized support for the Executive Team
- Manages CEO & Executive Team Calendars
- Responsible for booking necessary meetings related to CEO's & Executive Team calendar
- Responsible for records management and file maintenance
- Assist with data entry into all systems related to the program or agency for data tracking and performance
- Support the coordination and execution of Special Projects
- May be asked to Compile, transcribe, and distribute internal minutes of meetings
- Prepare agendas and plan activities such as catered luncheons, for committee, board, and other meetings
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors
- Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software
- Performs special projects and other related duties as assigned.
04.2021 - 04.2022
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions
- Consistently met or exceed weekly and monthly retention activity goals by utilizing sound telephone-based customer save techniques
- Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc
- Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints
- Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function
- Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain
- Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services
- Performed other duties as requested by supervisor.
PATIENT SAFETY ASSOCIATE/ PATIENT CARE ASSOCIATE
ROGERS MEMORIAL HOSPITAL
12.2019 - 04.2021
- Conducting walking rounds on patient units; interacting with staff and patients
- Providing direction to staff and responding to crisis and emergency situations
- Serving as a role model to staff on re-directing inappropriate patient behavior
- Interacting with patients in a supportive, therapeutic manner as indicated by the patient care teams
- Modeling patient advocacy
- Ensuring staff debriefings, and appropriate documentation accompanying all crisis interventions
- Ensure patient environment is safe and orderly
- Collect and record critical data such as vital signs, weight and height
- Accompany patients to various activities such meals, outings and group sessions
- Collaborating with and supporting patients in reaching their treatment goals
- Responding and working as a team to de-escalate crisis
- Assisting in recreational /experiential activities
- Being an advocate for patients
CHILDCARE, SPECIALIST
FAMILIES
05.2018 - 11.2019
- Working in customer service in an office setting (answering calls, greeting customers)
- Working in a call center environment.
DAYCARE TEACHER
THE NURTURING NOOK
01.2018 - 05.2018
- Responsible for developing both long- and short-term lesson plans based on the curriculum and philosophy of the daycare center
- Responsible for maintaining a record of growth of the children and keep the parents up to date
- Working with age groups varying from ages 6 weeks to 5-year old’s
- Working a flexible schedule to meet daycare staffing needs
- SECURITY I
CORPORATE SECURITY PROFESSIONAL – BRIGGS & STRATTON
07.2016 - 01.2018
- Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
- Work in various environments including adverse outdoor conditions such as cold, rain or heat;
- Constant mental alertness and attention to detail required while setting priorities and following up on assignments
- Report safety concerns, security breaches and unusual circumstances both verbally and in writing
- Build, improve and maintain effective relationships with both client employees and guests
- Experience de-escalating situations
- Answer phones or greet guests / employees in a professional, welcoming manner
BOYS AND GIRLS CLUB OF GREATER MILWAUKEE
05.2017 - 11.2017
- Responsible for the security of the club
- Patrols building and grounds making sure areas not in use are locked
- Address irregularities such as suspicious people, fire hazards, leaking pipes and security doors left unlocked
- Enforce the compliance of all rules and regulations among visitors and members
- Maintain radio contact with security team, club manager, or lead staff
- Maintain a good knowledge of all activities within the building and answers questions that may be directed to me with reference to the policies of the Boys & Girls Clubs.
PARA PROFESSIONAL, MILWAUKEE PUBLIC SCHOOLS
10.2014 - 04.2017
- Assist teachers in classroom
- Supervise students outside of the classroom, and provide administrative support for teaching
- Filling teaching positions and supplementing regular classroom curriculum with additional enrichment activities for students
- Work with individual students or small groups of students to reinforce learning of materials or skills initially introduced and outlined by certified staff
- Monitors work, corrects papers, and supervises curriculum-based testing and makeup work as assigned by certified staff
- Serves as the chief source of information and help to any guest teacher assigned in the absence of the regular certified staff
- Perform assigned supervision of students during lunch periods, play periods and on field trips.
CORE AREA PROGRAM COORDINATOR
BOYS AND GIRLS CLUB OF GREATER MILWAUKEE
01.2015 - 08.2016
- Responsible for planning, organizing, and implementing programs/activities, in relation to the Arts Core Service area, for members 4-18
- Develop and maintain a positive climate and environment with program space
- Generate monthly reports on activities
- Encourage emotional social and educational growth of individual members.
Education
Psychology minoring in social work
ASHFORD UNIVERSITY ONLINE PROGRAM-SAN DIEGO
social
ARGOSY UNIVERSITY
Psychology, in Social work
TALLADEGA COLLEGE
Skills
- SKILLS & ABILITIES
- Microsoft Office, Word, Excel, and PowerPoint
- The ability to manage and prioritize multiple tasks
- Ability to work in a team environment
- Highly organized with attention to detail
- Ability to relate effectively with a diverse population
- Excellent verbal and written communication
- Ability to keep youth 4-18 enthusiastically engaged in programming
- Program development and small group implementation
- Excellent customer service skills
- Ability to work quickly and accurately to meet performance standards for quality and speed
- Ability to write professionally written letters, emails for business related use
Timeline
EXECUTIVE ADMINISTRATIVE SUPPORT SPECIALIST
Social Development Commission
04.2022 - Current
04.2021 - 04.2022
PATIENT SAFETY ASSOCIATE/ PATIENT CARE ASSOCIATE
ROGERS MEMORIAL HOSPITAL
12.2019 - 04.2021
CHILDCARE, SPECIALIST
FAMILIES
05.2018 - 11.2019
DAYCARE TEACHER
THE NURTURING NOOK
01.2018 - 05.2018
BOYS AND GIRLS CLUB OF GREATER MILWAUKEE
05.2017 - 11.2017
CORPORATE SECURITY PROFESSIONAL – BRIGGS & STRATTON
07.2016 - 01.2018
CORE AREA PROGRAM COORDINATOR
BOYS AND GIRLS CLUB OF GREATER MILWAUKEE
01.2015 - 08.2016
PARA PROFESSIONAL, MILWAUKEE PUBLIC SCHOOLS
10.2014 - 04.2017
Psychology minoring in social work
ASHFORD UNIVERSITY ONLINE PROGRAM-SAN DIEGO
social
ARGOSY UNIVERSITY
Psychology, in Social work
TALLADEGA COLLEGE
Similar Profiles
Loraine Mitchell WhiteLoraine Mitchell White
Case Management Specialist at Social Development CommissionCase Management Specialist at Social Development Commission
Antoinette LEDISTER HALLAntoinette LEDISTER HALL
Community Social Worker at Social Development CommissionCommunity Social Worker at Social Development Commission
Sharlisa HollowaySharlisa Holloway
Program Services Specialist at Social Development CommissionProgram Services Specialist at Social Development Commission
Le Tasha BurkesLe Tasha Burkes
Front Desk Agent at The Ambassador HotelFront Desk Agent at The Ambassador Hotel
Sherry IrizarrySherry Irizarry
Park Ranger Lead at Milwaukee County ParksPark Ranger Lead at Milwaukee County Parks