Antoinette Beck
Tallmadge
Summary
Adept at driving sales and enhancing customer satisfaction, my tenure at Progressive Insurance showcased my ability to exceed sales goals and foster client loyalty through expert CRM software use and exceptional problem-solving skills. By implementing effective upselling techniques and streamlining complaint resolution processes, I achieved a significant increase in customer retention rates.
Overview
2
2
years of professional experience
Work History
Customer Sales and Service Expert
Progressive Insurance
10.2022 - Current
- Collaborated with sales and customer service teams to address client concerns regarding shipments quickly and effectively.
- Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service.
- Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
- Drove sales and customer service while assisting guests with Type services.
- Collaborated with sales and customer service departments to resolve billing issues, improving customer satisfaction rates.
- Boosted customer satisfaction levels dramatically through close collaboration with the Sales and Customer Service departments, ensuring that all client needs were met throughout the production process.
- Collaborated with sales and customer service teams to resolve disputes and discrepancies in a timely manner.
- Collaborated with sales and customer service teams to resolve billing disputes, resulting in improved client satisfaction.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Completed call documentation while speaking with customers.
- Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
- Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely followups.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
Education
Bachelors - Psychology
Ashford University
San Diego, CASkills
- Organization
- Financial transactions
- Warranty services
- CRM software
- Returns and exchanges
- Leads prospecting
- Goal oriented
- Paperwork processing
- Sales management
- CRM tracking
- Contact follow-up
- Calm and professional under pressure
- Staff education and training
- Sales expertise
- Call documentation
- Microsoft exchange
- Microsoft office
- Customer relations
- Customer service
- Customer relationship management (CRM)
- Conflict mediation
- Inbound call management
- De-escalation techniques
- Transaction processing
- Customer data confidentiality
- Salesforce CRM
- Service upselling
- Multi-line phone systems
- Sales transactions
- Issue and complaint resolution
- Teamwork
- Problem-solving
- Problem-solving skills
- Attention to detail
Accomplishments
Elite Performer
Top Performer Monthly in 2024
Rising Star
Timeline
Customer Sales and Service Expert
Progressive Insurance
10.2022 - Current
Bachelors - Psychology
Ashford University
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