Antoinette Betancourt
Retirement plan services
Surprise,AZ
Summary
Hi! My name is Antoinette, but you can call me Toni. I am a hard-working and passionate person with strong organizational skills. I've been in customer service for over 15 years, and have abundant experience with everything from computer data entry to concierge customer service. I'm eager to secure a new position and grow in the process. I'm ready to help achieve company goals!
Overview
18
18
years of professional experience
Work History
Retirement Planning Service Specialist
Charles Schwab
01.2024 - Current
- Maintain accurate records of all customer interactions for reporting purposes and ongoing process improvements.
- Use excel, onenote, and microsoft word daily for data entry of statistics and recordkeeping
- Streamline service processes for quicker response times, enhancing overall customer experience.
- Collaborate with team members to develop new strategies for improving service quality and efficiency.
- Cultivate strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
Merchant Support Representative
Progressive Leasing
09.2016 - 12.2023
- Interact with public on phone, while utilizing computer programs, to answer questions and resolve issues.
- Complete data entry tasks with accuracy and efficiency.
- Handle funding transactions and maintain sales and payments records accurately.
- Correspond with clients through email, telephone, or postal mail.
- Correct data entry errors to prevent later issues such as duplication or data degradation.
- Update and maintain customer information, documents and records.
- Use computer software to store and retrieve data.
- Assist employees and new hires through day-to-day work and complex problems.
- Collaborate with other teams to identify and resolve customer and merchant issues quickly and professionally.
- Provide technical support to customers, troubleshooting technical issues and providing solutions.
- Compile data and review information for accuracy prior to input.
- Configure and test new software and hardware.
- Develop and maintain relationships with customers to enhance customer satisfaction.
Nutrition Representative
Banner Del E. Webb Medical Center
03.2006 - 08.2016
- Data entry completed on a daily basis / as needed
- Used software to record keep information pertaining to patient diet and supplemental needs
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Developed and maintained accurate nutrition records and databases.
- Preserved inventory of nutrition-related supplies and equipment.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
- Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
Education
High School Diploma -
Dysart High School
El Mirage, AZ05.2004
Skills
- Customer Support
- Data Entry
- Strong attention to detail
- Typing proficiency
- Records Management
- Paperwork Processing
- Technical Troubleshooting
- Business Correspondence Writing
- File Management
- Excellent Grammar
- Data Accuracy
- Strong Reading Talents
- Payment Processing
Reading, writing, drawing, painting, interior design, sports betting, attending concerts.
In my spare time, I enjoy reading anything from blogs to paperback books. I enjoy writing poetry and would love to explore freelance writing in the future. I have a talent for drawing and painting, although, I'm probably a little rusty! I have a love for decor and interior design. I also enjoy occasional sportsbetting, and I make time to attend concerts as often as possible.
Timeline
Retirement Planning Service Specialist
Charles Schwab
01.2024 - Current
Merchant Support Representative
Progressive Leasing
09.2016 - 12.2023
Nutrition Representative
Banner Del E. Webb Medical Center
03.2006 - 08.2016
High School Diploma -
Dysart High School