Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANTOINETTE BRADFORD

Baltimore

Summary

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

Overview

8
8
years of professional experience

Work History

Psychiatric Rehabilitation Counselor

Americare
07.2021 - Current
  • Collaborated with other members of the healthcare team to ensure quality care was provided.
  • Assessed client needs, strengths, and capabilities while formulating a comprehensive rehabilitation plan.
  • Developed individualized discharge plans that addressed post-treatment goals established during initial evaluation process.
  • Counseled clients on medication management, employment opportunities, housing options, financial assistance programs.
  • Utilized evidence-based practices such as Cognitive Behavioral Therapy when providing therapeutic interventions.
  • Provided case management services including referrals for additional resources or services when needed.
  • Organized recreational activities aimed at helping individuals build self-esteem and confidence.
  • Educated clients on appropriate coping strategies to manage symptoms of mental illness.
  • Conducted outreach activities such as home visits or community meetings to provide support services to families impacted by mental illness.
  • Consulted with psychiatrists regarding medications used in treating mental health disorders.

Call Center Agent

Amazon
09.2022 - 07.2025
  • Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction.
  • Resolved customer inquiries efficiently, utilizing CRM software to track interactions and outcomes.
  • Trained new team members on call handling procedures and company policies to enhance performance.
  • Analyzed customer feedback to identify trends, driving improvements in service delivery processes.
  • Collaborated with cross-functional teams to streamline operations and reduce call wait times.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Patient Service Representative

Holistic Health And Wellness
02.2023 - 06.2025
  • Managed patient scheduling and appointment coordination to enhance operational efficiency.
  • Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
  • Documented patient information accurately in electronic health record systems to ensure compliance.
  • Collaborated with medical staff to streamline communication and improve patient care processes.
  • Oversaw daily front desk operations, ensuring adherence to policies and procedures for optimal workflow.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Software to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.

Patient Service Representative

RadNet
05.2024 - 01.2025
  • Facilitated patient check-in and registration processes to ensure efficient service delivery.
  • Managed appointment scheduling and confirmed patient visits, enhancing office workflow.
  • Ensured compliance with regulations by maintaining accurate patient records in electronic health systems.
  • Addressed patient inquiries and concerns promptly, contributing to high satisfaction levels.
  • Collaborated with healthcare providers to streamline communication and improve patient care experiences.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.

Front Desk Specialist

Redeem Health Care Medical Systems
09.2022 - 05.2023
  • Provided exceptional customer service by responding to inquiries in a timely manner.
  • Greeted guests, answered incoming calls and provided information in a professional manner.
  • Served as a liaison between management staff and customers when necessary.
  • Demonstrated excellent organizational skills by managing multiple tasks simultaneously.
  • Demonstrated proficiency in Microsoft Office Suite for administrative tasks.
  • Assisted customers with check-in and check-out procedures, room reservations and special requests.
  • Adhered to established policies and procedures for the front desk operations.
  • Attended weekly meetings to discuss current events related to the front desk operations.
  • Managed confidential documents relating to employee records, customer accounts and other sensitive information.
  • Developed positive relationships with staff members, guests and vendors through effective communication.
  • Maintained an organized reception area, ensuring all visitors were welcomed promptly.
  • Performed data entry functions into various software programs accurately and efficiently.
  • Updated customer profiles as needed in accordance with company guidelines.

Administrative Assistant

BD Health Services
04.2017 - 11.2021
  • Maintained files and filing, keeping sensitive information confidential.
  • Screened incoming telephone calls, routing to appropriate personnel.
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
  • Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
  • Maintained calendars and schedules to set appointments for management team.
  • Compiled and entered data into various databases to ensure accuracy and completeness.
  • Prepared documents for meetings including agendas, handouts and other materials.
  • Generated regular reports on project progress utilizing spreadsheet software applications like MS Excel and Access.
  • Used Microsoft Office Suite to create and revise documents and presentations.
  • Maintained office inventory by assisting with supply orders.
  • Managed office supplies inventory and placed orders when necessary.
  • Processed incoming mail and distributed to relevant departments or individuals.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Built and maintained relationships with vendors and other external contacts.
  • Maintained database of client contact information with accuracy and attention to detail.

Education

Diploma - Business Administration

Harbor City Learning Center
Baltimore, MD
06.1992

Skills

  • Scheduling Medical Appointments
  • Patient Treatment
  • Household Chores
  • Transportation Assistance
  • Supporting Daily Living Needs
  • Quality Patient Care
  • HIPAA Requirements
  • Clinical Documentation
  • Client Needs Assessment
  • Therapeutic Services
  • Medication Administration
  • Therapeutic Exercise
  • Build Work Skills
  • Rehabilitation Treatment Planning
  • Support Clients
  • Intervention Tactics
  • Call center operations
  • Customer communications
  • Appointment setting
  • Problem-solving skills
  • Product or service expertise
  • Documentation and reporting
  • Answering questions
  • Issue resolution
  • Data entry

Timeline

Patient Service Representative

RadNet
05.2024 - 01.2025

Patient Service Representative

Holistic Health And Wellness
02.2023 - 06.2025

Call Center Agent

Amazon
09.2022 - 07.2025

Front Desk Specialist

Redeem Health Care Medical Systems
09.2022 - 05.2023

Psychiatric Rehabilitation Counselor

Americare
07.2021 - Current

Administrative Assistant

BD Health Services
04.2017 - 11.2021

Diploma - Business Administration

Harbor City Learning Center

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