Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Antoinette Brice

FORT WORTH

Summary

Dynamic customer service professional with a strong work ethic and expertise in service excellence, honed at Walmart. Proven ability to enhance client satisfaction through effective problem-solving and multitasking. Adept at training teams and implementing feedback systems, driving continuous improvement in customer interactions and operational efficiency.

Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.

Overview

11
11
years of professional experience

Work History

Customer Concierge

Frank Kent Cadillac
08.2020 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Customer Service Manager

Walmart
06.2019 - 07.2020
  • Led customer service team to enhance response times and resolve issues efficiently.
  • Developed training programs to improve staff performance and customer interaction skills.
  • Implemented feedback systems to gather customer insights and drive service improvements.
  • Analyzed service metrics to identify trends and adjust strategies for enhanced client satisfaction.
  • Collaborated with cross-functional teams to streamline processes and elevate customer experience.
  • Managed escalated customer inquiries, ensuring timely resolutions and maintaining high satisfaction levels.
  • Conducted regular staff evaluations to support professional development and enhance team capabilities.

Cashier

Walmart
01.2018 - 01.2019
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring adherence to company policies.
  • Assisted customers with inquiries, providing exceptional service and support.
  • Trained new cashiers on register operation and customer service protocols.
  • Implemented best practices for cash handling and security measures within the team.
  • Monitored inventory levels at registers, alerting management for restocking needs.
  • Resolved customer complaints effectively, fostering positive shopping experiences.
  • Collaborated with management to streamline checkout procedures, enhancing customer flow.

Receptionist

Walls Universal Home Health and Hospice
03.2015 - 11.2017
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Streamlined appointment scheduling, optimizing calendar management for multiple staff members.
  • Handled incoming calls and inquiries, delivering exceptional customer service and support.
  • Coordinated communication between departments, enhancing inter-office collaboration and information flow.
  • Maintained office supplies inventory, implementing cost-effective purchasing strategies to reduce expenses.
  • Developed training materials for new hires, fostering a smooth onboarding process and knowledge transfer.
  • Implemented digital filing system, improving document retrieval speed and reducing physical storage needs.

Education

Bachelor of Science - Social Work

University of Michigan
Ann Arbor, MI
05-1993

Skills

  • Service excellence
  • Quickly adjusts to new situations
  • Dedicated work ethic
  • Effective problem solving
  • Excellent multitasking
  • Self-motivated approach
  • Customer service expertise
  • Strong work ethic
  • Highly adaptable

Accomplishments

  • Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.
  • Renowned Published Author, most recently winning Author of the Year at the Kingdom Image Awards in 2023 and 2024
  • Won Author of the Year at the Christian Literary Awards in 2023
  • Renowned Playwright of 12 stageplays
  • Advanced Toastmaster

Timeline

Customer Concierge

Frank Kent Cadillac
08.2020 - Current

Customer Service Manager

Walmart
06.2019 - 07.2020

Cashier

Walmart
01.2018 - 01.2019

Receptionist

Walls Universal Home Health and Hospice
03.2015 - 11.2017

Bachelor of Science - Social Work

University of Michigan

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