Antoinette Brown
Secretary
Hampton,GA
Summary
- Organized and dedicated Secretary with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Secretary
Baltimore City Public Schools
02.2018 - 06.2022
- Provided confidential secretarial and administrative support to an Executive Team and staff.
- Greeted incoming visitors and vendors professionally and provided friendly, knowledgeable assistance.
- Oversaw the maintenance of administrative manuals, guides, and filing systems.
- Organized logistics and materials for meeting and took detailed notes for later dissemination to key stakeholders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Screened visitors and issued badges to maintain safety and security.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Assistant Property Manager
Shapiro Company LLC
05.2011 - 01.2018
- Assisted in managing all aspects of a building’s occupancy and maintenance.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Communicated with tenants regarding property-related issues.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept accurate records of all resident and tenant correspondence.
- Met with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy.
- Processed applications by collecting documents for verification.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services
- Investigated and helped to resolve complaints, disturbances and violations.
Office Manager Assistant
Edison Partnership Schools
10.2002 - 05.2011
- Organized, filed, and maintained office records, prepared reports, proof read and edited department deliverables and composed simple correspondence related to data quality, student record requests, including subpoenas.
- Maintained a proficient technical knowledge of student information programs, databases, operating systems, and student data retrieval processes.
- Coordinated special projects and managed schedules.
- Responded to parent, student, and administrative inquiries.
- Operated all office machines and equipment.
- Compiled and organizes data for reports.
- Prepared forms and documents for distribution.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Associate Degree - Office Management
Consolidated School of Business
Lancaster, PA 01.1998 - 05.2000
Skills
- Office Staff Leadership
- Multi-Line Phone Systems
- Verbal and Written Communication
- Filing Experience
- Interoffice Communications
- Administering Payroll
- Microsoft Office
- Document and File Management
- Manage Correspondence
- Office Equipment Operation
- Database and Client Management Systems
- Staff Orientation and Training
- Electronic and Paper Filing
- Multitasking and Time Management
- Complex Problem-Solving
- Teacher Relations
- Accounts Payable and Accounts Receivable
Timeline
Secretary
Baltimore City Public Schools
02.2018 - 06.2022
Assistant Property Manager
Shapiro Company LLC
05.2011 - 01.2018
Office Manager Assistant
Edison Partnership Schools
10.2002 - 05.2011
Associate Degree - Office Management
Consolidated School of Business
01.1998 - 05.2000
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