Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antoinette Brown

RINCON,GA

Summary

Seasoned Company Truck Driver with a proven track record at Cornerstone Trucking, showcasing exceptional skills in vehicle inspection and safe driving practices. Renowned for enhancing customer satisfaction and maintaining a clean driving record, demonstrating professionalism and strong communication abilities. Excelled in mentoring new employees, contributing to a 20% increase in team efficiency.

Overview

16
16
years of professional experience

Work History

Company Truck Driver

Cornerstone Trucking
10.2023 - Current
  • Performed daily vehicle inspections before and after trips.
  • Maintained impeccable driving record and history of zero incidents.
  • Promoted a positive company image by maintaining a clean and professional appearance both on and off the road.
  • Completed daily pre-trip inspections as required by DOT regulations, identifying potential issues before they became critical problems.
  • Successfully navigated challenging weather conditions while maintaining strict adherence to safety guidelines.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Managed time effectively to meet or exceed deadlines for scheduled pickups and deliveries without compromising quality or safety standards.
  • Transported items to and from company site with focus on safety and efficiency.
  • Conformed to all DOT rules and regulations.
  • Operated with safety and skill to avoid accidents and delays.
  • Reduced risk of accidents by strictly following company policies on safe driving practices and attending regular safety meetings.
  • Communicated proactively with dispatchers regarding any delays or issues encountered en route for prompt resolution.
  • Assisted with loading and unloading tasks, ensuring efficient turnaround times at customer locations.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Contributed to cost reduction efforts by optimizing routes and minimizing fuel consumption in daily operations.
  • Developed strong relationships with customers by addressing concerns promptly, leading to increased trust in the company''s services.
  • Transported clients between locations with focus on safety and timely route completion.
  • Enhanced company reputation through courteous and professional interactions with clients during pick-ups and dropoffs.
  • Maintained accurate records of deliveries, including proof of delivery documents for timely billing and dispute resolution.
  • Adhered to all federal, state, and local regulations governing commercial transportation, ensuring compliance and avoiding costly penalties.
  • Minimized downtime due to mechanical failures by keeping vehicles properly maintained according to manufacturer recommendations.
  • Ensured the safety of transported goods by conducting regular vehicle inspections and adhering to maintenance schedules.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Streamlined delivery processes through effective coordination with dispatchers, warehouse personnel, and customers.
  • Transported hazardous materials and oversized shipments without incident.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Company Truck Driver

Customized Trucking
10.2020 - 11.2023
  • Mentored new drivers on company procedures, safe driving habits, and maintaining a proactive approach towards vehicle maintenance requirements.
  • Maintained high levels of customer satisfaction with timely deliveries, professionalism, and effective communication.
  • Reduced fuel consumption by consistently practicing eco-driving techniques and monitoring vehicle performance.
  • Promoted a positive company image by consistently presenting a professional appearance and demeanor while interacting with clients and colleagues.
  • Demonstrated versatility by operating various types of heavy trucks, including flatbeds, tankers, and refrigerated trailers.
  • Expanded knowledge of industry trends and best practices by attending professional development courses regularly.
  • Kept accurate records of hours worked, miles driven, fuel expenses, and other required documentation for compliance purposes.
  • Completed daily inspection checklists, ensuring the proper functioning of truck equipment and identifying potential issues early on.
  • Managed emergency situations calmly and effectively, prioritizing safety while minimizing potential damage to cargo or equipment.
  • Enhanced route efficiency by utilizing GPS technology and analyzing traffic patterns for optimal travel times.
  • Conducted regular preventative maintenance tasks on the truck to maintain peak performance levels and reduce downtime due to mechanical issues.
  • Communicated effectively with customers regarding estimated arrival times, special requests, or issues encountered during transport.
  • Exhibited strong problem-solving skills in resolving unforeseen challenges such as road closures or detours without significant impact on delivery timelines.
  • Assisted with loading and unloading cargo as needed, following proper lifting techniques to prevent injury or damage to goods.
  • Navigated challenging weather conditions safely while adhering to strict deadlines for time-sensitive deliveries.
  • Demonstrated strong organizational skills by maintaining a clean and clutter-free truck cab for improved efficiency during daily operations.
  • Collaborated with dispatchers to coordinate delivery schedules, address any changes, and minimize delays effectively.
  • Improved safety records by strictly adhering to company policies and federal regulations during long-haul trips.
  • Performed daily vehicle inspections before and after trips.
  • Maintained impeccable driving record and history of zero incidents.
  • Operated with safety and skill to avoid accidents and delays.
  • Transported items to and from company site with focus on safety and efficiency.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Conformed to all DOT rules and regulations.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Cultivated passenger satisfaction, safety and loyalty throughout each trip.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Transported hazardous materials and oversized shipments without incident.
  • Researched and adhered to planned highly efficient routes to optimize schedules.
  • Documented all routes, delays and passenger information.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected load security and checked for damages.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.

Company Truck Driver

East Group Logistics
03.2023 - 08.2023
  • Mentored new drivers on company procedures, safe driving habits, and maintaining a proactive approach towards vehicle maintenance requirements.
  • Maintained high levels of customer satisfaction with timely deliveries, professionalism, and effective communication.
  • Reduced fuel consumption by consistently practicing eco-driving techniques and monitoring vehicle performance.
  • Promoted a positive company image by consistently presenting a professional appearance and demeanor while interacting with clients and colleagues.
  • Demonstrated versatility by operating various types of heavy trucks, including flatbeds, tankers, and refrigerated trailers.
  • Expanded knowledge of industry trends and best practices by attending professional development courses regularly.
  • Kept accurate records of hours worked, miles driven, fuel expenses, and other required documentation for compliance purposes.
  • Managed emergency situations calmly and effectively, prioritizing safety while minimizing potential damage to cargo or equipment.
  • Completed daily inspection checklists, ensuring the proper functioning of truck equipment and identifying potential issues early on.
  • Enhanced route efficiency by utilizing GPS technology and analyzing traffic patterns for optimal travel times.
  • Built solid relationships with clients through consistent reliability and professionalism in all aspects of service delivery.
  • Conducted regular preventative maintenance tasks on the truck to maintain peak performance levels and reduce downtime due to mechanical issues.
  • Communicated effectively with customers regarding estimated arrival times, special requests, or issues encountered during transport.
  • Contributed to an inclusive work environment by fostering positive relationships with colleagues from diverse backgrounds within the company.
  • Assisted with loading and unloading cargo as needed, following proper lifting techniques to prevent injury or damage to goods.
  • Exhibited strong problem-solving skills in resolving unforeseen challenges such as road closures or detours without significant impact on delivery timelines.
  • Collaborated with dispatchers to coordinate delivery schedules, address any changes, and minimize delays effectively.
  • Demonstrated strong organizational skills by maintaining a clean and clutter-free truck cab for improved efficiency during daily operations.
  • Navigated challenging weather conditions safely while adhering to strict deadlines for time-sensitive deliveries.
  • Performed daily vehicle inspections before and after trips.
  • Improved safety records by strictly adhering to company policies and federal regulations during long-haul trips.
  • Transported items to and from company site with focus on safety and efficiency.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained impeccable driving record and history of zero incidents.
  • Conformed to all DOT rules and regulations.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Transported clients between locations with focus on safety and timely route completion.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Transported hazardous materials and oversized shipments without incident.
  • Researched and adhered to planned highly efficient routes to optimize schedules.
  • Documented all routes, delays and passenger information.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed routine maintenance on truck to keep in working order.
  • Inspected load security and checked for damages.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.

Company Truck Driver

CPC Logistics
02.2023 - 03.2023
  • Mentored new drivers on company procedures, safe driving habits, and maintaining a proactive approach towards vehicle maintenance requirements.
  • Maintained high levels of customer satisfaction with timely deliveries, professionalism, and effective communication.
  • Reduced fuel consumption by consistently practicing eco-driving techniques and monitoring vehicle performance.
  • Promoted a positive company image by consistently presenting a professional appearance and demeanor while interacting with clients and colleagues.
  • Kept accurate records of hours worked, miles driven, fuel expenses, and other required documentation for compliance purposes.
  • Managed emergency situations calmly and effectively, prioritizing safety while minimizing potential damage to cargo or equipment.
  • Completed daily inspection checklists, ensuring the proper functioning of truck equipment and identifying potential issues early on.
  • Enhanced route efficiency by utilizing GPS technology and analyzing traffic patterns for optimal travel times.
  • Conducted regular preventative maintenance tasks on the truck to maintain peak performance levels and reduce downtime due to mechanical issues.
  • Communicated effectively with customers regarding estimated arrival times, special requests, or issues encountered during transport.
  • Exhibited strong problem-solving skills in resolving unforeseen challenges such as road closures or detours without significant impact on delivery timelines.
  • Navigated challenging weather conditions safely while adhering to strict deadlines for time-sensitive deliveries.
  • Demonstrated strong organizational skills by maintaining a clean and clutter-free truck cab for improved efficiency during daily operations.
  • Collaborated with dispatchers to coordinate delivery schedules, address any changes, and minimize delays effectively.
  • Improved safety records by strictly adhering to company policies and federal regulations during long-haul trips.
  • Maintained impeccable driving record and history of zero incidents.
  • Performed daily vehicle inspections before and after trips.
  • Operated with safety and skill to avoid accidents and delays.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Conformed to all DOT rules and regulations.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Researched and adhered to planned highly efficient routes to optimize schedules.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed routine maintenance on truck to keep in working order.
  • Inspected load security and checked for damages.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.

Company Truck Driver

Tyson Foods
10.2019 - 10.2020
  • Mentored new drivers on company procedures, safe driving habits, and maintaining a proactive approach towards vehicle maintenance requirements.
  • Maintained high levels of customer satisfaction with timely deliveries, professionalism, and effective communication.
  • Reduced fuel consumption by consistently practicing eco-driving techniques and monitoring vehicle performance.
  • Promoted a positive company image by consistently presenting a professional appearance and demeanor while interacting with clients and colleagues.
  • Demonstrated versatility by operating various types of heavy trucks, including flatbeds, tankers, and refrigerated trailers.
  • Expanded knowledge of industry trends and best practices by attending professional development courses regularly.
  • Kept accurate records of hours worked, miles driven, fuel expenses, and other required documentation for compliance purposes.
  • Managed emergency situations calmly and effectively, prioritizing safety while minimizing potential damage to cargo or equipment.
  • Completed daily inspection checklists, ensuring the proper functioning of truck equipment and identifying potential issues early on.
  • Enhanced route efficiency by utilizing GPS technology and analyzing traffic patterns for optimal travel times.
  • Conducted regular preventative maintenance tasks on the truck to maintain peak performance levels and reduce downtime due to mechanical issues.
  • Communicated effectively with customers regarding estimated arrival times, special requests, or issues encountered during transport.
  • Exhibited strong problem-solving skills in resolving unforeseen challenges such as road closures or detours without significant impact on delivery timelines.
  • Assisted with loading and unloading cargo as needed, following proper lifting techniques to prevent injury or damage to goods.
  • Contributed to an inclusive work environment by fostering positive relationships with colleagues from diverse backgrounds within the company.
  • Navigated challenging weather conditions safely while adhering to strict deadlines for time-sensitive deliveries.
  • Collaborated with dispatchers to coordinate delivery schedules, address any changes, and minimize delays effectively.
  • Demonstrated strong organizational skills by maintaining a clean and clutter-free truck cab for improved efficiency during daily operations.
  • Performed daily vehicle inspections before and after trips.
  • Improved safety records by strictly adhering to company policies and federal regulations during long-haul trips.
  • Maintained impeccable driving record and history of zero incidents.
  • Operated with safety and skill to avoid accidents and delays.
  • Transported items to and from company site with focus on safety and efficiency.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Conformed to all DOT rules and regulations.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Researched and adhered to planned highly efficient routes to optimize schedules.
  • Documented all routes, delays and passenger information.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed routine maintenance on truck to keep in working order.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Inspected load security and checked for damages.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Secured vehicle to tow truck and checked all attachments for safe operation.

Company Truck Driver

Prime Inc
09.2018 - 10.2019
  • Mentored new drivers on company procedures, safe driving habits, and maintaining a proactive approach towards vehicle maintenance requirements.
  • Maintained high levels of customer satisfaction with timely deliveries, professionalism, and effective communication.
  • Reduced fuel consumption by consistently practicing eco-driving techniques and monitoring vehicle performance.
  • Promoted a positive company image by consistently presenting a professional appearance and demeanor while interacting with clients and colleagues.
  • Demonstrated versatility by operating various types of heavy trucks, including flatbeds, tankers, and refrigerated trailers.
  • Expanded knowledge of industry trends and best practices by attending professional development courses regularly.
  • Kept accurate records of hours worked, miles driven, fuel expenses, and other required documentation for compliance purposes.
  • Managed emergency situations calmly and effectively, prioritizing safety while minimizing potential damage to cargo or equipment.
  • Completed daily inspection checklists, ensuring the proper functioning of truck equipment and identifying potential issues early on.
  • Enhanced route efficiency by utilizing GPS technology and analyzing traffic patterns for optimal travel times.
  • Conducted regular preventative maintenance tasks on the truck to maintain peak performance levels and reduce downtime due to mechanical issues.
  • Communicated effectively with customers regarding estimated arrival times, special requests, or issues encountered during transport.
  • Exhibited strong problem-solving skills in resolving unforeseen challenges such as road closures or detours without significant impact on delivery timelines.
  • Assisted with loading and unloading cargo as needed, following proper lifting techniques to prevent injury or damage to goods.
  • Navigated challenging weather conditions safely while adhering to strict deadlines for time-sensitive deliveries.
  • Contributed to an inclusive work environment by fostering positive relationships with colleagues from diverse backgrounds within the company.
  • Collaborated with dispatchers to coordinate delivery schedules, address any changes, and minimize delays effectively.
  • Demonstrated strong organizational skills by maintaining a clean and clutter-free truck cab for improved efficiency during daily operations.
  • Improved safety records by strictly adhering to company policies and federal regulations during long-haul trips.
  • Performed daily vehicle inspections before and after trips.
  • Maintained impeccable driving record and history of zero incidents.
  • Operated with safety and skill to avoid accidents and delays.
  • Transported items to and from company site with focus on safety and efficiency.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Conformed to all DOT rules and regulations.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Transported hazardous materials and oversized shipments without incident.
  • Researched and adhered to planned highly efficient routes to optimize schedules.
  • Documented all routes, delays and passenger information.
  • Provided personable communication with passengers.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed routine maintenance on truck to keep in working order.
  • Inspected load security and checked for damages.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.

Front Desk Lead

South Coast Medical Center
07.2016 - 07.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
  • Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
  • Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Organized, maintained and updated information in computer databases.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Collected Type payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Scheduled office meetings and client appointments for staff teams.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Compiled information from files and research to satisfy information requests.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Tracked important information in spreadsheets Excel, PowerPoint, Word, Outlook and ran reports or generated graphs using data.

Store Manager

Sally's Beauty Supply
03.2012 - 06.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.

Assistant Manager

Enmark
03.2008 - 03.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Created employee schedules to align coverage with forecasted demands.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Developed strategy to increase sales and drive profits.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Monitored security to protect employees, customers and property.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Education

Diploma -

A. E. Beach High School
Savannah, GA
06.1996

Skills

  • Vehicle inspection knowledge
  • Self-motivation and discipline
  • Safe Driving Practices
  • Professionalism and Work Ethic
  • Weather condition awareness
  • Communication abilities
  • Defensive Driving Techniques
  • Accident prevention strategies
  • Load securing proficiency
  • Fuel-efficient driving
  • Heavy lifting capabilities
  • Logbook Maintenance
  • First Aid Training
  • GPS Navigation Systems
  • Hazardous Materials Handling
  • Basic Mechanical Skills
  • Equipment monitoring
  • Freight Documentation
  • Efficient unloading methods
  • Emergency response readiness
  • Loading Dock Operations
  • Warehouse operations familiarity
  • Deadline Adherence
  • Recordkeeping abilities
  • Cross-docking experience
  • Preventive maintenance knowledge
  • Permit and License Acquisition
  • Safety conscious
  • Punctuality
  • Clean Driving Record
  • Passenger Safety
  • Product delivery
  • Vehicle inspections
  • Accident Prevention
  • Vehicle maintenance and repair
  • Route Planning
  • DOT Regulations
  • New employee mentoring
  • DOT rules
  • Attention to Detail
  • Critical Thinking
  • Class A license
  • Adaptability and Flexibility
  • Decision-Making
  • Tractor-Trailer Operation
  • Dependable and Cooperative
  • Commercial driving
  • Customer Relations
  • Trailer Coupling and Uncoupling
  • Assisting customers
  • Documentation skills
  • Load Inspection
  • Visual Inspection
  • Forklift Operation
  • Document Verification
  • Safety and Emergency Equipment
  • Map Reading
  • Valid Class A driver's license with Hazmat and Tanker endorsements
  • Truck Weighing
  • State and Federal Regulations
  • Logistics Planning
  • Delivery Instructions Verification
  • Payment Collection
  • Work Logging
  • CB Radio Communication
  • Quantity and Quality Assessments
  • Truck Cab Computer Operation
  • Delivery Scheduling
  • Word Processing
  • Goods Wrapping and Security
  • Electric Hand Trucks
  • Cargo Security
  • Accident Documentation
  • Laborer Oversight

Timeline

Company Truck Driver

Cornerstone Trucking
10.2023 - Current

Company Truck Driver

East Group Logistics
03.2023 - 08.2023

Company Truck Driver

CPC Logistics
02.2023 - 03.2023

Company Truck Driver

Customized Trucking
10.2020 - 11.2023

Company Truck Driver

Tyson Foods
10.2019 - 10.2020

Company Truck Driver

Prime Inc
09.2018 - 10.2019

Front Desk Lead

South Coast Medical Center
07.2016 - 07.2018

Store Manager

Sally's Beauty Supply
03.2012 - 06.2016

Assistant Manager

Enmark
03.2008 - 03.2012

Diploma -

A. E. Beach High School

Similar Profiles

CREATE PROFILE
Antoinette Brown