Antoinette Buchanan

• Receiving and processing inbound calls.
• Making outbound calls or handling electronic tasks related to medical services.
• Scheduling appointments.
• Providing information about facility locations or lab results.
• Working in a call center environment to resolve routine to complex issues.
• Travel Reimbursement, Telehealth Troubleshooting, Mileage Exception Certified.
• Provides health services and expertise to federal agencies like the Department of Veterans Affairs (VA) and the Department of Defense (DoD).

I have a passion for service and a strong desire to assist our veterans' and service members' on every call. I'm very compassionate and I have the utmost respect for each individual whom I provide assistance to. When it comes to attention to detail, time management skills, problem solving skills and being a team player, I intentionally make them my priority. I've been able to maintain my QA scores to 100%. My task counts are achieved each day and maintained at a higher rate than required. The positive feedback from the vets'-service members' are communicated through my Supervisor.

• Coordinated patient services to streamline care delivery and enhance patient satisfaction.
• Developed schedules for medical staff, optimizing resource allocation and reducing wait times.

• Analyzing & monitoring supplier/customer tickets.
• Prioritizing individual requests by the date(s) they're generated.
• Building professional relationships with supplier's/vendors.
• Applying empathy and sympathy to our customers about their time sensitive needs and wants.
• I assist with all post order matters, via phone, chat, email etc.
• My inbound call volume is between 50-60 calls per day.
• Maintain a professional demeanor while applying my management skills throughout the process.
• Navigating software applications simultaneously.
• My use of critical thinking is identifying the problem or issue.

• Dusting, sweeping, mopping, and washing floors, toilets, showers, tubs, driveways, windows, and counters.
• Vacuuming carpets, upholstery, and any other dusty surface.
• Cleaning all surfaces in the kitchen and bathroom.
• Making beds and fluffing pillows.
• Folding clean laundry.
• Scrubbing and sanitizing all relevant surfaces.
• Handling all furniture and appliances carefully.

• Performed data entry daily.
• Maintained and kept files organized.
• Proficient in typing and computer knowledge.
• I worked closely with all of my families.
• I'm in a leadership position over '6' Teachers'.
• I insure that the staff are following protocols in maintaining the children's safety at all times.
• Diaper/potty times are documented and checked every two hours.
• Observe the teachers' during meals and making sure they are all family-styled.
• The children assist the teachers in setting the tables for all meals.
• A creative curriculum is assigned each week for the children to work on their strong points as well as their weaknesses.
• Exam lesson plans and observations from each one of the teachers' before the end of the week.
• I work at the front desk when needed as an acting clerk.
• I check the children in and out of the center using the computer system.
• Interacting with the public is one key element while at the front desk.
• Answering the phones as well as using the intercom system is also a requirement.

• My responsibilities were to meet and greet parents and children every morning.
• Prepare breakfast, am snack, lunch and pm snack.
• Making sure diapers were changed and taking the older children to the bathroom.
• I had a weekly curriculum that was directed to the six children that I had in my care.
• Observations were done twice a week on each child.
• The most important aspect of the job was to make sure that the children were safe at all times.
• I had the necessary training twice a month to keep my business files and monthly inspections up to code and current.
• I kept the files and records organized for each family.
• Performed data entry skills throughout the day.
• Financial management skills was used for this job.
• As a military spouse, I worked with the Navy as a provider.