Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Antoinette Burgher

Williamsville

Summary

Dynamic professional with proven expertise in admissions management at Elderwood at Lancaster. Skilled in data analysis and customer relationship management, successfully enhanced resident engagement initiatives and developed effective marketing strategies. Proficient in policy development and staff training, driving organizational success through strategic planning and relationship building.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Director of Admissions

Elderwood at Lancaster
Lancaster
03.2025 - Current
  • Managed admissions process for prospective residents at senior living community.
  • Fostered relationships with families to identify needs and preferences.
  • Coordinated tours and information sessions for potential residents and families.
  • Collaborated with healthcare staff to facilitate seamless transitions for new residents.
  • Maintained accurate records of inquiries and admissions in database system.
  • Created marketing materials to effectively promote admission services.
  • Supported community events to enhance resident engagement initiatives.
  • Spearheaded recruitment practices utilizing digital media, web pages, and social media.

Operational Manager

Metz Culinary Management
Buffalo
07.2019 - 02.2025
  • Managed daily operations to ensure efficient food service delivery.
  • Coordinated staff schedules to enhance operational coverage and meet demands.
  • Trained new employees on company policies and operational best practices.
  • Implemented quality assurance measures to maintain food safety standards.
  • Developed standard operating procedures to streamline interdepartmental workflows.
  • Monitored compliance with health regulations and prepared for inspections.
  • Identified process improvement opportunities to boost productivity levels.
  • Reviewed customer feedback to pinpoint areas needing enhancement in satisfaction.

Assistant Foundation Director

Brothers Of Mercy
Clarence
05.2001 - 06.2019
  • Led strategic planning for community outreach programs at Brothers Of Mercy.
  • Managed donor and stakeholder relationships to increase funding opportunities.
  • Developed policies aligned with organizational mission and goals.
  • Coordinated volunteer programs to engage community members in service activities.
  • Oversaw budgeting processes to ensure financial sustainability of foundation operations.
  • Facilitated training sessions on effective fundraising techniques for staff.
  • Evaluated program effectiveness through feedback and data analysis.
  • Organized fundraising events, including galas, dinners, and golf tournaments.

Education

Bachelor of Science - Tourism And Hospitality Management

SUNY At Buffalo
Buffalo, NY
08-2015

Associate of Applied Science - Dietetics

Erie Community College
Buffalo, NY
05-2001

Skills

  • Admissions management
  • Data analysis
  • Marketing strategy
  • Customer relationship management
  • Policy development
  • Staff training

Certification

  • Certified Life Coach IAU College

Accomplishments

  • e commerce business-antoinettelifecoach.com 2 yrs to current

Timeline

Director of Admissions

Elderwood at Lancaster
03.2025 - Current

Operational Manager

Metz Culinary Management
07.2019 - 02.2025

Assistant Foundation Director

Brothers Of Mercy
05.2001 - 06.2019

Bachelor of Science - Tourism And Hospitality Management

SUNY At Buffalo

Associate of Applied Science - Dietetics

Erie Community College

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