Antoinette Bustillo
Austin
Summary
Dynamic and detail-oriented professional with extensive experience at Ascension Medical Group, excelling in patient scheduling and insurance verification. Proven ability in complaint resolution and medical billing, complemented by strong interpersonal skills. Adept at managing multi-line phone systems and enhancing office operations through effective teamwork and time management.
Overview
7
7
years of professional experience
Work History
Assistant Office Operations
Ascension Medical Group - Express Care
Austin
04.2024 - Current
- Coordinated patient scheduling, check-in, check-out, and payments
- Collected demographic and insurance information from patients while following strict HIPAA guidelines
- Verified patient’s insurance eligibility and coverage and kept information current
- Managed a multi-line phone system in a fast-paced and challenging setting
- Supported office staff, clinical staff, and management with administrative tasks
- Provided patient concern resolution
- Assisted patients complete necessary medical forms and documentation
- Facilitated in obtaining appropriate medical records from patients and third party facilities
- Aided patients in troubleshooting the online patient portal system
- Provided resolution to patient billing concerns
- Corrected and processed medical claims.
- Assisted in training new hires.
- Developed a team resource website via Google Sites
Assistant Office Operations
Ascension - Gastroenterology
Round Rock
07.2022 - 04.2024
- Coordinated patient scheduling, check-in, check-out, and payments
- Collected demographic and insurance information from patients while following strict HIPAA guidelines
- Verified patient’s insurance eligibility and coverage and kept information current
- Obtained prior-authorizations from insurance if necessary
- Managed a multi-line phone system in a fast-paced and challenging setting
- Supported office staff, clinical staff, and management with administrative tasks
- Provided patient concern resolution
- Assisted patients complete necessary medical forms and documentation
- Facilitated in obtaining appropriate medical records from patients and third party facilities
- Reviewed incoming referrals from third party facilities and hospitals
- Aided patients in troubleshooting the online patient portal system
Assistant Office Operations
Ascension - Family Practice and Express Care
Round Rock
09.2021 - 07.2022
- Coordinated patient scheduling, check-in, check-out, and payments
- Collected demographic and insurance information from patients while following strict HIPAA guidelines
- Verified patient’s insurance eligibility and coverage and kept information current
- Obtained prior-authorizations from insurance if necessary
- Managed a multi-line phone system in a fast-paced and challenging setting
- Supported office staff, clinical staff, and management with administrative tasks
- Provided patient issue or concern resolution
- Assisted patients complete necessary medical forms and documentation
- Aided patients in troubleshooting the online patient portal system
Office Administrator
Cook Woods, SC LLC
Klamath Falls
05.2018 - 05.2021
- Provided appropriate resolution for customer concerns
- Facilitated new hire onboarding including necessary paperwork and training
- Resolved office, warehouse, and sawmill concerns to ensure uninterrupted production flow
- Assisted business owners with administrative tasks and business operations
- Coordinated large volume orders and shipments
- Processed invoices and payments using QuickBooks, and reconciled financial reports
- In charge of updating and maintaining e-commerce platform by adding or revising product inventory, promotions, and sales through HTML scripts
- Researched and planned company sales and promotions, and assisted in marketing through social media platforms
- Maintained OSHA guidelines, conducted walk-throughs, and created reports to business owners
- Performed data entry for product descriptions on the website
- Managed warehouse department and assisted completing deadlines and orders
- Performed quality control on products ordered and ready for shipment
Education
Associate of Applied Science - General Studies in Pre-Health Sciences
Austin Community College
Austin05-2025
Bachelor of Science - Interior Design
University of San Carlos - Technical Center
Cebu City, Cebu, PhilippinesHigh School Diploma -
Henley High School
Klamath Falls, OR07.2013
Skills
- Complaint and conflict resolution
- Data Entry
- Medical billing and copayment
- Website database using Shopify E-commerce platform
- Google Suite including Docs and Spreadsheets
- Typing speed of 65 wpm
- Customer service
- Interpersonal and intrapersonal skills
- HIPAA
- Electronic medical records
- Insurance verification and prior authorization
- Office administration
- Microsoft Office programs
- Professional phone etiquette
- Appointment scheduling
- Time management
- Teamwork
- Medical terminology
- Basic medical coding and billing
Languages
English: Native/ Bilingual (5 out of 5), Tagalog: Native/ Bilingual (5 out of 5), Visayan: Native/ Bilingual (5 out of 5)
References
- Cynthia, Leal, colleague, (512) 269-9560
- Jenna, Macik, PA (colleague), (979) 324-7363
- Aidee, Bustamante, colleague, (512) 966-9451
Timeline
Assistant Office Operations
Ascension Medical Group - Express Care
04.2024 - Current
Assistant Office Operations
Ascension - Gastroenterology
07.2022 - 04.2024
Assistant Office Operations
Ascension - Family Practice and Express Care
09.2021 - 07.2022
Office Administrator
Cook Woods, SC LLC
05.2018 - 05.2021
Associate of Applied Science - General Studies in Pre-Health Sciences
Austin Community College
Bachelor of Science - Interior Design
University of San Carlos - Technical Center
High School Diploma -
Henley High School
Similar Profiles
Sissy BrownSissy Brown
Medical Assistant at Ascension Medical Group Express CareMedical Assistant at Ascension Medical Group Express Care
JOHN EKUASEJOHN EKUASE
Personal Support Worker at Express CarePersonal Support Worker at Express Care
Loggan HarperLoggan Harper
Phlebotomist/ Receptionist/Medical Assistant at Express CarePhlebotomist/ Receptionist/Medical Assistant at Express Care
Devin RoweDevin Rowe
Pretrial Supervision Officer at Travis County Pretrial ServicesPretrial Supervision Officer at Travis County Pretrial Services
Karson WidnerKarson Widner
Costume and HMU Coordinator at Daffodil Short FilmCostume and HMU Coordinator at Daffodil Short Film