Antoinette Candelaria
Albuquerque,NM
Summary
Organized and dedicated. Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused. Excellent communication, planning and prioritization skills demonstrated through 25+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
21
21
years of professional experience
Work History
Clerical Support
TANF Wage Subsidy DWS
12.2023 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided administrative and clerical support to Career Consultant staff.
- Supported senior staff with planning, records management and general clerical support.
- Delivered clerical support by handling range of routine and special requirements.
- Provided extensive clerical support to manage correspondence, files and communications.
Head Cashier
Arts & Culture
08.2009 - 08.2023
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Oversaw cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Handled daily scheduling tasks and provided administrative support for admissions department.
Records Specialist/DWI Legal Secretary
City Clerks/Legal
01.2005 - 08.2009
- Created and implemented standard operating procedures for records handling.
- Maintained 85% efficiency for large record volume organization.
- Verified student eligibility and updated student records and collected and organized data.
- Communicated efficiently with individuals concerning record information submitted or missing from files.
- Redacted information as requested when faced with potential privacy violations.
- Assisted with typing, data entry and answering incoming calls as required.
- Followed confidentially regulations to maintain privacy.
- Researched and compiled statistical data to support cost control and care improvement initiatives.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Interviewed and prepared intake for DWI Seizure hearings.
- Prepared case summaries for mediation conferences.
- Responsible for preparing and executing documentation for auctions vehicles.
Administrative Assistant to the Vice President
Administrative Assistant
01.2003 - 01.2005
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Transcribed minutes of meetings and executed meetings and events for company in support of business development and senior management teams.
- Worked collaboratively with high management throughout reviews, offering assistance and clerical support.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Researched, proposed and implemented grants and agreements to decrease costs and improve services.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed calendars to strategically coordinate meetings, appointments and events.
- Maximized clerical staff productivity by reorganizing training program and effectively supervising employees.
Education
High School Diploma -
Albuquerque High School
Albuquerque05.1988
Skills
- Multitasking and Time Management
- Employee Communications
- Data Entry Documentation
- Administrative Procedures
- Highly Efficient and Productive
- Client Correspondence
- Type 60 Words Per Minute/10 Key Proficient
Timeline
Clerical Support
TANF Wage Subsidy DWS
12.2023 - Current
Head Cashier
Arts & Culture
08.2009 - 08.2023
Records Specialist/DWI Legal Secretary
City Clerks/Legal
01.2005 - 08.2009
Administrative Assistant to the Vice President
Administrative Assistant
01.2003 - 01.2005
High School Diploma -
Albuquerque High School
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