ANTOINETTE CARDOZA
Chula,CA
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 10 years of experience in the customer service industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Manager
Shore Solutions, Inc.
01.2020 - 07.2024
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Reduced recruitment costs by establishing strong relationships with job agencies and universities.
Accounting Assistant
Shore Solutions, Inc.
03.2018 - 01.2020
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained and negotiated Phone account with T-mobile for all employees and CEO
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Streamlined invoice processing, reducing payment turnaround time with efficient data entry.
- Input financial data and produced reports using NetSuite
Executive Assistant, Chief Executive Officer
Shore Solutions, Inc
02.2015 - 03.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Server/Bartender
Little Hunan
02.2013 - 01.2015
- Delivered customer checks and securely processed credit card or cash payments
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
- Greeted and accommodated guests, building positive experience from first interaction
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Attended company and restaurant required trainings and meetings, improving skills
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Education
Associate Of Science - Pharmacy
Pima Medical Institute Shore Solutions, Inc
High School Diploma -
Fitch High School
Youngstown, OH01.2007
Skills
- Advising Department Managers
- Program Modification
- HR processes
- Retention Strategies
- Sales Support
- Mobile Device Management
- Attention to Detail
- Sense of urgency
Certification
- Food Handlers Card
- Alcohol Certificate (Tips ServSafe Alcohol)
Careerobjective
HR Manager, San Diego, CA
Timeline
HR Manager
Shore Solutions, Inc.
01.2020 - 07.2024
Accounting Assistant
Shore Solutions, Inc.
03.2018 - 01.2020
Executive Assistant, Chief Executive Officer
Shore Solutions, Inc
02.2015 - 03.2018
Server/Bartender
Little Hunan
02.2013 - 01.2015
Associate Of Science - Pharmacy
Pima Medical Institute Shore Solutions, Inc
High School Diploma -
Fitch High School
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