Antoinette Chambers

• Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
• Followed-up on medical claims daily.
• Submitted reconsiderations and disputes on denied claims.
• Submitted corrected claims as needed.
• Communicated with clients regarding denials and alternate CPT or diagnosis codes needed.
• Communicate with coders regarding correct diagnosis and or CPT codes needed.
• Apply discounts or adjustments as needed.
• Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
• Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
• Minimized bad debt write-offs, closely monitoring account statuses and initiating preemptive collection efforts.
• Ensured timely collection of payments by following up on outstanding invoices and negotiating with delinquent accounts.
• Achieved significant improvements in customer dispute resolution timeframes by developing streamlined process.
• Improved client satisfaction with clear, timely communication regarding billing issues and inquiries.

● Verify patients’ eligibility and benefits.
● Submit authorizations and Pre-D over the phone, fax or via portal.
● Created DWO/LOMN and Title 19’s to and sent to the physician's office.
● Assist Clinical Liaisons and CRD's with paperwork via email.
● Inbound/Outbound calls.
● Shipped outpatient supplies and formula in a timely manner utilizing McKesson.
● Collected patients coins with credit card payments via phone.
● Assisted with updating patients’ formula change.

• Improved customer relationships by addressing inquiries effectively.
• Assisted customers with product selection to enhance sales experience.
• Resolved customer complaints quickly to maintain satisfaction.
• Provided product knowledge for better customer understanding.
• Processed returns and exchanges efficiently, maintaining customer trust.
• Participated in team meetings for improved communication and collaboration.
• Collaborated with team members to fulfill customer needs promptly.
• Exceeded customer expectations by delivering exceptional service.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

• Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
• Follow up on unpaid and denied claims.
• Filed claims manually and electronically.
• Inbound/Outbound calls via pbx operations.
• Processed and sent appeals on denied, under paid and timely filing claims.
• Check claims status online and via phone with insurance companies.
• Experience with UB04 and HCFA claims.
• Worked commercial insurances and Medicaid utilizing online portals and via phone.
• Negotiated payment arrangements with customers to establish timely receipt of payments.
• Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
• Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Achieved significant improvements in customer dispute resolution timeframes by developing streamlined process.