Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antoinette Cortez

San Jose,Default

Summary

Accomplished PCC III at Stanford Health Care, Gynecology, known for exceptional problem-solving and team leadership skills. Excelled in developing innovative patient care solutions, enhancing patient flow, and ensuring HIPAA compliance. Proven track record in improving team efficiency and patient satisfaction, leveraging expertise in medical terminology and patient relations. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

32
32
years of professional experience

Work History

PCC III

Stanford Health Care, Gynecology
09.2006 - Current
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Procedure coordinator and assistant
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Developed and maintained courteous and effective working relationships

Medical Assistant

Palo Alto Medical Foundation
06.1992 - 12.2005
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Used EPIC to schedule appointments for doctor visits and procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared and processed patient referrals and transfer requests.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Received and routed laboratory results to correct clinical staff members.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Conducted patient intake interviews, recording and documenting relevant information.

Education

Certificate - Medical Assistant

Bryman College
San Jose
08.1992

High School Diploma -

William C. Overfelt High School
San Jose, CA
06.1991

Skills

    I'm at an experienced level who knows how to apply theory and put it into practice with in- depth understanding health care practices; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions

    1 Proficiency of PCCII skills PLUS
    2 Specialized tech knowledge (ie, procedural area,)
    OR
    Care Coordination
    Primary Care Panel Management (PC=1500 panel size w/Population Health outreach)
    Specialty Panel Management (defined population with measurable outreach & protocol-based f/u of care gap closure)
    Appointment/procedure coordination for specific population of Patients who require coordination across system (at least 25% of time)
    Specialized data collection for care plan management of complex
    Patients (documentation support, pop health, etc)
    3 Clinic Support
    Preceptor/Orientation
    Annual or New Competency Assessment
    Super user
    MA assignment support
    Pend orders (route to Provider to finalize)
    Real-time documentation "Level I"

Timeline

PCC III

Stanford Health Care, Gynecology
09.2006 - Current

Medical Assistant

Palo Alto Medical Foundation
06.1992 - 12.2005

Certificate - Medical Assistant

Bryman College

High School Diploma -

William C. Overfelt High School

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Antoinette Cortez