Antoinette Cunningham-Hardie
Houston,TX
Summary
Dedicated administrative assistant with 4 + years of time and account management, customer service, and organization skills with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Crew Member - Lead
AMC Theaters
Houston, TX
09.2021 - 05.2022
- Led team of 8 personnel delivering exceptional service and support to movie theater operations.
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of 10 visual displays quarterly
- Helped to increase customer return rates by providing excellent customer service at all times meeting and exceeding company standards for customer care.
Administrative Assistant
Oakland University
Rochester, MI
08.2019 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Managed contact lists of 300+ residents to deliver service updates and logs
Crew Member
Coldstone Creamery
Detroit , MI
09.2016 - 08.2019
- Prepared products following restaurant, health, and safety standards and procedures.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 10%.
- Accurately operated cash register to process 100+ customer payments daily.
Education
Bachelor Of Arts - Psychology
Oakland University
Rochester, MI12.2020
Skills
- New Hire Training
- Delegating Work
- Code Compliance
- Order Management
- Teamwork and Collaboration
- Member Services
- Workflow Optimization
- Staff Support
- Customer Engagement
- Call Answering and Routing
- Data Research and Analysis
- Data Entry and Database Software
- Computer Proficiency
- Customer Complaint Resolution
- Appointment Booking
- Call Screening
Timeline
Crew Member - Lead
AMC Theaters
09.2021 - 05.2022
Administrative Assistant
Oakland University
08.2019 - 03.2020
Crew Member
Coldstone Creamery
09.2016 - 08.2019
Bachelor Of Arts - Psychology
Oakland University
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