Antoinette Daniels
Philadelphia,PA
Summary
Experienced Senior Provider Network Analyst with over 15 years of proven expertise in healthcare network coordination, client relationship management, and data analysis. I am dedicated to enhancing operational efficiency and ensuring exceptional service delivery to healthcare providers.
Overview
24
24
years of professional experience
Work History
Senior Provider Network Analyst
AmeriHealth Casualty Services
Philadelphia, PA
06.2007 - 03.2025
- Coordinate relationships with over 1000 healthcare providers, ensuring up-to-date credentials, compliance, and accurate database records
- Conduct in-depth data validation and analysis on provider information, contributing to a 20% improvement in data accuracy and efficiency
- Managed accounts payable tasks, processing and verifying payments for provider services and ensuring timely and accurate payment records.
- Recorded Agreements for Providers, Facilities, and Vendors.
- Developed and implemented a comprehensive training program for new hires, enhancing team knowledge of provider relations protocols and increasing onboarding efficiency by 30%
- Recognized for exceptional client communication skills and the ability to resolve provider-related issues quickly and effectively, supporting client satisfaction
Call Center Specialist
AIG Direct
03.2001 - 01.2007
- Handled customer inquiries and account management, ensuring data accuracy through precise record updates in the AIG database
- Resolved complex customer issues and escalated critical concerns, maintaining high customer satisfaction and contributing to process improvement within the call center
Education
High School -
Overbrook High School
Philadelphia, PA06.1993
Skills
- Data Analysis Skills
- Healthcare Information Management
- Claims Review
- Accounts Payable
- Relationship Management
- Project Coordinator
- Training & Development
- Microsoft
- Database Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Provider Network Analyst
AmeriHealth Casualty Services
06.2007 - 03.2025
Call Center Specialist
AIG Direct
03.2001 - 01.2007
High School -
Overbrook High School
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