Antoinette DuPree
Atlanta,GA
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
16
16
years of professional experience
Work History
Administrative Assistant I
Atlanta Public Schools
03.2022 - Current
- Efficiently handled of appointments and provided accurate information on district office protocols.
- Participated in meetings and supported the implementation of new programs to enhance quantifiable community service opportunities for students.
- Draft documents and formulate spreadsheets to assist in monitoring the data for our departments.
- Built relationships with outside vendors to enhance district and community collaboration.
- Educated counselors on the new guidelines set by ASCA and the Atlanta Public Schools board.
- Managed and organized financial requisitions, records, expense reports, and timesheets for a team of 54 employees.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Front Desk Supervisor
Homeowners Advantage Inc
09.2020 - 03.2022
- Collaborated with the general manager to streamline staff hiring processes and assignments.
- Successfully managed the collection of monthly HOA fees, coordinated sales efforts with realtors, and maintained precise financial statements.
- Managed administrative tasks including note-taking, calendar management, and monthly newsletter creation for residents and staff.
- Monitored the monthly maintenance fees for the residents via a spreadsheet.
- Attended board meetings and collaborated with contractors.
- Streamlined data collection processes through enhanced data entry techniques.
- Managed supply ordering and reviewed inventory for the maintenance department.
- Facilitated contracts and reports for outside vendors and the company for projects.
- Concierge for residents.
- Intake and delivery of personal packages and mail.
- Maintained confidentiality of residents.
Front Desk Supervisor
FirstService Residential Inc. NY & GA
02.2016 - 09.2020
- Overseen operations of 4,000 Co-Op units in collaboration with the general manager to maintain high efficiency.
- Handled administrative tasks both in the front and back office, ensuring compliance with state policies and regulations.
- Performed thorough application assessments, validated data precision, and created notifications for approval or denial.
- Monitored the monthly maintenance fees for the residents via a spreadsheet. Entered data using Yardi and in-house software.
- Participated in board meetings and partnered with contractors on a 5 million dollar project.
- Conducted comprehensive assessments of residential properties.
- Enhanced data collection by optimizing data entry procedures for HOA payments.
- Executed various administrative duties such as document organization, managing phone calls, and email correspondence.
- Ensured that all safety regulations were followed at all times.
- Resolved conflicts between customers or staff members in a professional manner.
- Ordered supplies for the maintenance department and kept inventory of all items.
- Worked with supply companies on million-dollar contracts.
- Coordinated resident and community events to build relationships.
- Attended in-services and state-regulated classes.
Large Volume Scheduling Specialist
Outcomes Health / Altegra Health Inc.
02.2012 - 11.2015
- Ensured accuracy of billing codes by collaborating with healthcare providers across all 51 states.
- Managed insurance claims and processed payments; also responsible for minor billing tasks.
- Compliance with state-regulated, HIPPA and OSHA policies.
- Forwarded all received data to the appropriate departments promptly and efficiently.
- Great communication skills and liaison between insurance and medical providers.
- Provided high-quality clerical support.
- Spearheaded the coordination of various types of communication, appointment scheduling, and data entry tasks.
- Demonstrated high organizational skills and effective written and verbal communication abilities.
Guest Services Representative
Marriott International Services / Courtyard Inc.
10.2008 - 11.2010
- Ensured compliance with hotel policies and procedures.
- Assisted with luggage storage upon request.
- Tracked inventory levels of supplies needed for front desk operations.
- Responded promptly to inquiries regarding the availability of rooms and rates.
- Handled customer complaints professionally and efficiently.
- Handled daily cashier responsibilities and maintained precise account balancing by the completion of every shift.
- Promoted loyalty programs to encourage repeat business.
- Answered incoming calls from guests seeking reservations or general information.
- Maintained cleanliness of lobby area throughout shift.
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Processed payments for room charges, taxes, and other incidentals as required.
- Guided new team members on how to perform tasks correctly.
- Delivered excellent customer service resulting in a high level of guest satisfaction.
- Checked guests in and out of the facility, ensuring accurate guest details and billing records, while assigning rooms for optimal guest satisfaction.
- Spearheaded monitoring and tracking of financial receipts for the manager, maintaining consistent accuracy in end-of-shift tallies.
- I was the in-house staff trainer for the front desk.
- Adaptable to various departments and strong collaborator within a team.
Education
High School Diploma -
Martin Van Buren HS, Queens Village, NY
06.1988
Associate’s in business management -
Southern New Hampshire University
Pharmacy Technician -
Sampson Community College, NC
Skills
- Vetted organizations for community service
- Scheduled meetings
- Worked alongside school counselors
- Reviewed transcripts
- Completed HS review for graduation
- Infinite Campus
- Executes automated data entry assignments
- Administer standardized testing processes and policies
- Created reports, requisitions
- Created expense reports
- Created performance and production metrics
- Handled high-level inbound calls
- Supervised a group of 7
- Attended court hearings
- Clerical Support
- Data Entry
- Scheduling
- Filing
- Expense Reporting
- Office Administration
- Appointment Scheduling
- Information Security
- Dedicated Team Player
- Multi-line telephone system operation
- Training and coaching
- Cash deposit preparation
- Records Management
- Certified Microsoft Office Specialist
State
Georgia
Zip
30273
City
Rex
Street
203 Hayes Ln
References
References are to be furnished upon request.
Timeline
Administrative Assistant I
Atlanta Public Schools
03.2022 - Current
Front Desk Supervisor
Homeowners Advantage Inc
09.2020 - 03.2022
Front Desk Supervisor
FirstService Residential Inc. NY & GA
02.2016 - 09.2020
Large Volume Scheduling Specialist
Outcomes Health / Altegra Health Inc.
02.2012 - 11.2015
Guest Services Representative
Marriott International Services / Courtyard Inc.
10.2008 - 11.2010
High School Diploma -
Martin Van Buren HS, Queens Village, NY
Associate’s in business management -
Southern New Hampshire University
Pharmacy Technician -
Sampson Community College, NC